Android Auto or Apple CarPlay, Fred?
Bluetooth... Nothing bloody hi tech at all
Ah, ok. Tricky to know what's up then. The reason I asked is because I am using Android Auto and if I turn off the car and open the door - when filling up with juice, for example - when I get back into the car, the car and phone don't reconnect until I unplug the phone and plug back in. I am pretty confident that it's an Andriod Auto issue, rather than a VW one, though.
In other news, I am now Primary User! I figured I would try a factory reset (my second one so far!) before I called VW. Hit the reset, turned off, got out and locked the car for a minute, then unlocked and got back in. I switched on the ignition but didn't start the engine. Skipped the quickstart thingymajig and went straight to log in with my VW:ID before doing anything else. Logged in and did exactly as I did in the video and boom, it asks for the two keys and I am in.
What an absolute pain that all was!