2 Service Visits in first 3 months for brand new Golf GTI

[Yusee]

They really ought to be giving a reason as to why VW are not covering the cost- they would have to be saying you broke it.
I wouldn’t reject the car- I don’t think you have grounds to- but if their final response is that they’re not paying I would make a claim against the supplying dealer.
Tell them they must sort it or you’ll take legal action.
They will pay because they won’t be able to get away with it. Even if the “ calibration “ isn’t covered under warranty, it should not require doing so soon- unless they’re saying you caused it

[sudhaman7]

I've just cleaned the car again and inspected the front VW emblem for any marks/scratches/dents and it's immaculate so would be astounded if they come back saying it was damaged and needed recalibration for this reason.

Spoke to the original dealer who were more helpful so waiting to book it into the local garage and see what they find. Seem to have the backing of the dealer now which is promising.

Appreciate everyones feedback and update the post once it's been in - probably into the New Year now.

Merry Xmas to all!

[Lordie]

The ACC... hmmm on the Mk7.5 it isn't something that can be knocked out of whack unlike the Mk7. The usual cause for it getting out of alignment is having the front end dismantled and put back together again.

Is it really that easy to mess it up?. You kind of have to take the front bumper off or partly off just to replace the Xenon headlight bulbs. I did it once and it was a right pain in the arse, but might be worried about doing it again if that is the case

As everyone else said, unless it's something you've done and caused they should totally be covering the cost for you. It's insane for them to even suggest otherwise without a reason.

Glad it sounds like it's been booked in now with the dealers backing

[fredgroves]

On the mk7.5 it's fixed on the top cross piece of the front grill assembly. On the mk7 it's in that hole in the front grill but attached to something else more substantial. The mk7 one gets whacked by things you hit on the road, the later design is better unless someone starts taking the front end apart..

I'm fairly sure as well as a proper full adjustment there is also a quick software zero. There was someone on here who needed a realign but had their dash cam on and was able to time how long this four hundred quid process took.. It was about two minutes.. That's not a realign with a radar target. Just setting the car up square would take best part of an hour.

[mcmaddy]

The Mk7 one is mounted to the front cross member too. I needed a new cross member when a pheasant decided to run into my front bumper. It took the radar sensor clean off and smashed the bracket it clips to. The original radar just clipped back on and worked without any need for calibration.

[sudhaman7]

Thanks for your responses - much appreciated.

Update for those interested.

Took it to the VW service garage and they recalibrated the sensor 'under warranty' without any questions. Not sure if this is due to the noise I made prior to dropping the car off but nevertheless, glad it didn't cost me £350.

They didn't clarify whether it was loose or the reasoning behind the fault so assume it was a fault on their part during the 1st service visit a few week ago.

Got the car back last Thursday and so far so good until this morning. Driving along the road when I get a new warning message saying 'Front sensor impaired, ACC & front assist not available'.

Not to be confused with the previous message which was just said 'Front Assist unavailable' - no mention of sensor being impaired.

Pulled over and wiped the front emblem thinking it may have been bug splatter. Switched the car off & back on and hey presto - no warning!

Going to report it to the garage regardless so they have a note of it however hopefully won't reappear. All the snow we've had the past week has cleared as of yesterday so can't even put it down to that 

Fingers crossed!

[Yusee]

Good to hear they’re taking responsibility. It may need a new sensor, at least you know it’ll be fixed without costing you.