2 Service Visits in first 3 months for brand new Golf GTI

[sudhaman7]

Hi all,

New to this forum and hoping a few can shed some light on the experience I've had with my new car since taking delivery of it a few months ago.

It's a brand new Golf GTI 7.5 Performance Pack and like most people, I immediately fell in love with the car and how it performs.

Unfortunately within a few days, I noticed a buzzing sound coming from the front left hand side air vent when the car was idle - especially noticeable when the engine cuts off at the lights.

Took it to the garage where they had it for a few days. They had to strip the whole glove compartment to find the fault, source a part and get it fixed.

Wasn't overly fussed although not the most reassuring for a car of this value to have had a visit within the 1st month.

Moving on.

I get the car back from the service centre and within a week, I get a new warning saying the Front Assist sensor isn't working.

Had a look online and found that this could be something as trivial as a bug stuck on the front of the sensor so left it for a few days, hoping it would rectify itself. Alas - still not working.

Annoyingly this also disables the ACC which you quickly realise how frustrating this is when you can't use it.

Phoned the garage again to explain this recent 'unrelated' fault, only to be told that this issue may endure a £350 re-callibration fee!!!

I've looked into what's involved in said calibration and appreciate it is vital in making the ACC & Front assist operate - however I'm shocked at the fact I may be expected to pay this cost given this issue never cropped up before it was in their hands.

For a car that is no older than 3 months to have had 2 visits to the garage is shocking in my opinion.

Has anyone else had similar experience with this issue? I'd be obliged if you could shed your advice or anyone else who may be able to assist as at this stage, I'm grudgingly contemplating handing it back.

Thank you & hope everyone is keeping well & safe!

[fredgroves]

Well, a rattle from new has got to be something fairly common for any OEM. I'd be more surprised if my car didn't have one and that they couldn't fix it.

So I wouldn't mark them down for that.

The ACC... hmmm on the Mk7.5 it isn't something that can be knocked out of whack unlike the Mk7. The usual cause for it getting out of alignment is having the front end dismantled and put back together again.

They didn't dismantle the front looking for the rattle did they?

The "realignment" from what others have said isn't actually a realignment - but probably just a zero reset - ie tell the sensor this is zero, single push button, job done.

To be honest, if I had it only 5 minutes, I'd be saying that whatever the ACC fault is, you fix it - its a brand new car.

Did you buy it from the same dealership that are trying to fix it?

[steve12345]

Hmmm seems very cheeky of them to ask you to pay to repair this on a 3 month old car? I presume this should be covered under warranty.

I would push for them to repair under warranty or threaten to give the car back!

[clarky92]

As said, just push back (in person if you can) to the service guys and they will soon cave in. I would not be paying a single penny for anything to be fixed on such a new car, unless I caused the damage myself or was in an accident etc.

[Jim_mk7.5]

I had this happen after mine was in for a new headlight and turns out it was their fault and should have been re-set before I left the garage. I kicked off big time and they sorted it along with some goodwill (it was the 5th visit to sort the headlight issue!). No way should you be paying for it.

[sjw]

Hi all,

New to this forum and hoping a few can shed some light on the experience I've had with my new car since taking delivery of it a few months ago.

It's a brand new Golf GTI 7.5 Performance Pack and like most people, I immediately fell in love with the car and how it performs.

Unfortunately within a few days, I noticed a buzzing sound coming from the front left hand side air vent when the car was idle - especially noticeable when the engine cuts off at the lights.

Took it to the garage where they had it for a few days. They had to strip the whole glove compartment to find the fault, source a part and get it fixed.

Wasn't overly fussed although not the most reassuring for a car of this value to have had a visit within the 1st month.

Moving on.

I get the car back from the service centre and within a week, I get a new warning saying the Front Assist sensor isn't working.

Had a look online and found that this could be something as trivial as a bug stuck on the front of the sensor so left it for a few days, hoping it would rectify itself. Alas - still not working.

Annoyingly this also disables the ACC which you quickly realise how frustrating this is when you can't use it.

Phoned the garage again to explain this recent 'unrelated' fault, only to be told that this issue may endure a £350 re-callibration fee!!!

I've looked into what's involved in said calibration and appreciate it is vital in making the ACC & Front assist operate - however I'm shocked at the fact I may be expected to pay this cost given this issue never cropped up before it was in their hands.

For a car that is no older than 3 months to have had 2 visits to the garage is shocking in my opinion.

Has anyone else had similar experience with this issue? I'd be obliged if you could shed your advice or anyone else who may be able to assist as at this stage, I'm grudgingly contemplating handing it back.

Thank you & hope everyone is keeping well & safe!

I have had a couple of "front assist not working" messages, and they've always resolved themselves

[Aparat]

I have never been asked or even been told I could be paying anything whilst my car is in warranty. Neither I would if there is no damage. Im sure you wont pay a penny for it.

[itavaltalainen]

VW near a business park in Oxfordshire charged me for recal on the radar sensor (4-wheel alignment, radar cal itself) while tue car was in warranty and less than a year since I had it (been sat at another dealer for 3 months before I got it).
Mind you that was only a GTD DSG with a list price of 30ish k£ ... so why bother about giving a customer a good service...

[sudhaman7]

Appreciate all the responses. VW UK customer services weren't much help so now waiting to hear back from the dealer whether they will cover the 'potential' cost. I didn't purchase it from the same garage where it's been serviced however I wouldn't have thought this would be a problem - being it's an authorised VW garage.

Otherwise I'll just hand it back which is a shame as issues aside, it's a great car to drive.

[fredgroves]

You could try taking it to the dealer that you bought it from.

Rejecting a car for three hundred quid is a bit extreme. The aggro is going to be far more than three hundred quid.