Autoglass/windscreen replacement

[funboxster]

Hi there
My 7.5 TCR is booked in for a new screen with AG on Friday, as my insurer's preferred(best commission!) fitter.
 What's peoples experiences with them?

When I booked it, the AG lady assured me their techs could reconfigure the ADAS camera if fitted, FOC. Their T&C's on the booking form suggest otherwise, and I may have to pay VW to reset. I pointed out it has climate windscreen. What's the betting the replacement hasn't.

I also note that they don't necessarily replace with OEM? Would that affect warranty?

Your comments please.

[SRGTD]

I’ve not had a replacement screen by Autoglass but I have had a repair - it was a mobile repair at my home.

The guy that did the repair was very professional and meticulous, smartly dressed and his van was clean and tidy. He seemed to genuinely interested in cars, which was a good sign. He checked the car over before starting work and agreed it’s condition with me. Covered the bonnet and wings to avoid damage (although if the car’s dirty, that could inflict swirl marks!). The repair was good too.

I had a previous screen repair by National Windscreens - scruffy guy in dirty overalls and dirty van. No checking over of the car before starting - just did the job. To be fair, the repair was OK though.

I think the quality of work will depend to some extent on the individual operative doing the work - much like the smart repair guys who do paintless dent removal and localised minor bodywork repairs.

[Guzzle]

If they replace with non-genuine OEM parts then it won't be covered by VW warranty. Ask Autoglass to confirm in writing what the warranty arrangements are.

[fredgroves]

Non-OEM parts.... it is the same part, its just not got the VW part number on it - same manufacturer - Pilkington.

And they can only refuse warranty claims if its related - eg your turbo fails, it can't be the windscreen that caused it.

[monkeyhanger]

If you have a climate windscreen fitted, it should definitely be replaced with a climate windscreen.

[funboxster]

Thanks for the replies so far. I've sent an email to AG CS asking for clarification on the points raised.

[p3asa]

I got a replacement screen not OEM.
It was as if the rear view mirror was slightly loose although felt rock solid on the window.
When looking in the mirror while driving everything was blurry / shaking.
Driving at night made me feel sick as all I could see was dancing white lights in my peripheral vision.

I got them back to look at the mirror but it had no play and of course the fitter couldn't really see the problem!!

Anyway sitting at the lights one day after cranking up the music for a song I like and noticed while stationary the mirror was distorting things. The bass was causing the same / driving vibrations.

Autoglass agreed to swap it to an OEM screen and it cured the problem. 

[greencode]

I had to have mine replaced last December due to a chip that turned into a crack. I got in touch with Autoglass and specified that I wanted the OEM and they said that was fine but they just needed a week to get it. The fitter then came to my house and did it in the carport. Made a really really nice job of it but I would imagine it depends on the fitter as to how good the finished job is.

[Vwjap]

When I got my car it was just in to the 7.5 run, after a week the screen cracked, I asked for OEM but vw said they don’t have screens out yet so had to go replacement, guy came round and told me as I have all the cameras I’d have to go to the depot to get it fitted and calibrated (which was £350), as he didn’t have the right screen or tools, went to depot and they fitted and calibrated it no problem, I presume 3 years down the line they all have the calibration equipment, the guys at the depot told me it’s the same glass just with a different logo, plus access on insurance has gone up from £50 to £75-100 to cover the calibration charges

[fredgroves]

I had a windscreen replaced on my Mk7 just before it went back 3 years ago.

Autoglass did it, it was fine.

The mobile fitter was really good and had all of the gear.

I'd not worry too much...