Vehicle Status

[p3asa]

Extended as in bought after the car came?

To be honest it seems to be an unexplained characteristic if you google it. As well as the radio stations disappearing at times.
I think I had it twice in my previous Golf but Ive also had it on my PC, works PC and even TV the odd time.
A quick off and on sorts it.
My wife had it on the way for a routine service, (what's the chances, usually it doesn't happen)
I had called her and she had no way to see who it was or answer it so pulled over to dig her phone out her bag.
She was told it was a known issue and flashed her firmware and that seemed to cure it.

[rob_the_jogger]

So l bought the car in April from a guy off this forum, the Das Welt Auto extended warranty that he bought l presume when he purchased the car was transferred to me, took it to my local dealer for the issue with the gearbox and mentioned that the radio would sometimes not play ball, no problem the service guy explained, then the call came that the head unit wasn't covered, tried the on/off method to no avail many times.

[fredgroves]

Doesn't surprise me that extended warranty doesn't cover the entertainment system. If the job has fixed the problem I'd just pay it because a new entertainment unit is super expensive.

[rob_the_jogger]

Just rang Das Welt Auto, the dealership didn't even attempt the claim for the head unit !
Spoke to one of there technical guys and it turns out it would be covered.... its on my notes that l've spoken to him so just rang the offending dealership and the claim is going to be attempted this afternoon....

[jv]

Why would a component that is now so fundamental not be covered? Just the usual poor dealership experience. Page 13 of the Approved Used Warranty Cover Booklet 

[rob_the_jogger]

Totally agree JV, no call back as promised yesterday, lost confidence in this dealership.