drive the deal expectations

[mistac]

Folks - I am due to pick my GTI up in the next month or so after placing my DTD order a while back. As standard, free driven delivery is included in the negotiated price. However, I have chosen (as you are entitled to) to collect directly from the dealer in the Kent area (I live in Suffolk) as I want to not only inspect/be first to drive it etc but just want that new car dealer experience etc. Whilst not wanting to be unreasonable, I know that if I had accepted the free driven delivery (and that it would take into account the driver(s) return) it must surely be at least £100 or so?) so what can I reasonably expect to ask for as I am not accepting this? I believe I will be given at least half a tank of petrol anyway but suspect they will just say they will fill the tank up but in my eyes I would prefer a reduced/free £199 service pack - I have already said I want this regardless - or some merchandise/accessories etc as I don't believe they will simply give me any money back. Alternatively, we are likely to travel down by train so reimbursing the train travel is another option? Anyone feel free to comment but would particularly like to hear from anyone who has picked up their own DTD order rather than accepted the free driven delivery.     

[Watts]

I understand where you are coming from but there appears to be no other free alternative to the car being driven to your home. Personally I think their deals are very good, I'd pay for the train myself and just see if it was possible to be collected from the station.

[Guzzle]

What are you willing do if they say no?

Would you leave the car at the dealers and try to buy one elsewhere? There are no more factory orders, and DtD are already very competitive. 

If you placed your order a while back then the dealer is under no obligation to offer you anything, and anything they do offer would be purely goodwill. It's not as if you're likely to be using them for servicing is it?

[mistac]

I understand where you are coming from but there appears to be no other free alternative to the car being driven to your home. Personally I think their deals are very good, I'd pay for the train myself and just see if it was possible to be collected from the station.

Agree the deal was very competitive and we will be paying for the train ourselves anyway  - I suspect if anything else was on offer
(I will not be making an issue of it if there is not) I would have to try to negotiate/sort it out on the day as such! No doubt you saw from my signature its a TR! #Love Red

[st33ly]

The deal is the deal! You signed up for it and accepted it. The dealer will not put any "extra" fuel in it for you. You accepted as I would have not to have it driven to your house so you collect from the dealer and go. You can't have your cake and eat it so to speak. Im assuming that you went to the same dealer in question and asked what deal they could do first but got a better deal through DTD?

[mistac]

What are you willing do if they say no?

Would you leave the car at the dealers and try to buy one elsewhere? There are no more factory orders, and DtD are already very competitive. 

If you placed your order a while back then the dealer is under no obligation to offer you anything, and anything they do offer would be purely goodwill. It's not as if you're likely to be using them for servicing is it?

Thanks  - you are correct in that I would not be willing to do anything - I will collect as normal as agree the deal is very competitive - I realise that they are not under any obligation to offer anything hence my question as to whether any small goodwill is likely given the circumstances? Guess I will politely ask but not hold my breath! If not, may buy a little of their merchandise anyway as keen on one or two things. 

[mistac]

The deal is the deal! You signed up for it and accepted it. The dealer will not put any "extra" fuel in it for you. You accepted as I would have not to have it driven to your house so you collect from the dealer and go. You can't have your cake and eat it so to speak. Im assuming that you went to the same dealer in question and asked what deal they could do first but got a better deal through DTD?

Thanks - no I tried my local dealers but ended up with a nominated dealer instead as part of the DTD referral process.

[st33ly]

But good will for what mate? You chose to collect the car. Not the other way around. I don't understand. Anyway enjoy the car when you collect it.

[barrym381]

If you order anything with click an collect do you ask everyone for something free when collecting 

[Guzzle]

I would maybe ask if they could collect you from the station and enough fuel to get you home and see how it goes.

Either way, good luck and let us know how you get on.