« Reply #9 on: 29 January 2020, 13:14 »
I have another vehicle coming up to three years old, it had a brake line recall between Christmas and new year, went in to the dealership, they removed the affected brake pipes only to find the replacements do not fit, over four weeks later and no further forward, the brake pipes provided are the right part but do not fit and the manufactures had no idea the new replacement pipes were unsuitable. The dealership and manufactures can not tell me how long it will take to resolve the issues.
Any advice welcome.
oh and the vehicle is in the dealership with no brake pipes just waiting.
Depressing reading and must be incredibly frustrating.
I’m assuming you bought the vehicle new?
It seems like the factory must’ve fitted wrong components at assembly maybe? That’s not impossible with so much platform sharing in vehicles.
Aside from keeping on at both the dealer and manufacturer, possibly publicly if they have social media outlets as they won’t like the embarrassment of that, the only real recourse would be speaking to a solicitor or citizens advice. Sometimes your only option is to make a real nuisance of yourself even if you’re reluctant to ruin a good relationship with the dealer.
The manufacturer needs to be more proactive here and send one of their trouble shooting techs down from head office to investigate.
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