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Author Topic: No volume on sound system  (Read 7128 times)

Offline Graemehaw

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No volume on sound system
« on: 24 July 2019, 16:59 »
Hi all
I have just bought a 2014 golf gti. Loved it. However 1 week into ownership and im hit with a bill for 5.5k.

Basically the volume on the sound system would only go up halfway. Took to VW they updated the firmware, made it worse and now it has no sound at all.

Great. They have quoted 5.5k to fix

Surely there must be another way?!

Is this a common issue? If so is there a work a round??

Just sold my Renault Megane and that has had less electric electrical problems than this in my 4 years of ownership.
I was led to believe VW were better made.

Really dissapointed

Graeme
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Offline Guzzle

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Re: No volume on sound system
« Reply #1 on: 24 July 2019, 17:07 »
£5.5k to fix?

Really? Have they at least explained exactly what needs fixing? I don't think a brand new head unit costs anywhere near £5.5k so I think an explanation is needed.

If not, try an indy. You may get more sense from them. Or at least better customer service.
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Offline Graemehaw

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Re: No volume on sound system
« Reply #2 on: 24 July 2019, 17:25 »
Just off to pick it up now and ill investigate what they say needs replacing
Is the a main control module?
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Offline jv

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Re: No volume on sound system
« Reply #3 on: 24 July 2019, 17:26 »
Please post a photo of the estimate  :smiley:
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Offline barrym381

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Re: No volume on sound system
« Reply #4 on: 24 July 2019, 17:33 »
5.5k to fix a stereo  :grin: :grin: I'm in the wrong business that's half the value of the car
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Offline fredgroves

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Re: No volume on sound system
« Reply #5 on: 24 July 2019, 18:04 »
Which head unit do you have? No nav, nav or navpro?
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Offline Jim_mk7.5

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Re: No volume on sound system
« Reply #6 on: 24 July 2019, 18:10 »
This has be a wind up?! £5.5k  :grin:
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Offline Graemehaw

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Re: No volume on sound system
« Reply #7 on: 24 July 2019, 18:42 »
Quote from: fredgroves on 24 July 2019, 18:04
Which head unit do you have? No nav, nav or navpro?

It's a
Discover navigation pro touch screen DVD radio system
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Offline Graemehaw

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Re: No volume on sound system
« Reply #8 on: 24 July 2019, 18:46 »
Quote from: jv on 24 July 2019, 17:26
Please post a photo of the estimate  :smiley:

I've asked for a written quote and what it includes
Are there different parts to this unit?
Ie head unit and DVD drive in glove box
Is there an other parts to it?
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Offline Graemehaw

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Re: No volume on sound system
« Reply #9 on: 24 July 2019, 18:56 »
I managed to get the sound back on after watching a you
Tube clip but sound control still only works up to half way
At least it's got some sound. The engineer could not
Even don that
The service girl did not have a clue
Just kept repeating herself that it would be
5.5k to fix
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