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Author Topic: Getting a bit annoyed....  (Read 4642 times)

Offline Voodoom

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Getting a bit annoyed....
« on: 26 March 2019, 14:47 »
Ordered the GTI on 20th November last year, build week 25th February this year. Eventually, the tracker said it arrived in the UK on the 12th of March. Has been sat in Grimsby since then, and the dealer at this point isn't even responding to my emails. Over 18 weeks. Unbelievable. I know people have waited longer due to the new emissions test, but that was pretty much sorted by the time I ordered. Do other car companies treat their customers with such a flippant attitude? Not what I'd expect for a £30K+ car.

Anyone else experienced such a long wait to get it from the docks to the dealership?

Just needed to vent.  :angry: :angry:
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Offline mcmaddy

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Re: Getting a bit annoyed....
« Reply #1 on: 26 March 2019, 15:10 »
It's up to the dealer to request a transporter to get cars from dock to dealer. Suppose it depends if they do it weekly or fortnightly and where your dealer is in the country.
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Offline DTX3

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Re: Getting a bit annoyed....
« Reply #2 on: 26 March 2019, 15:50 »
I would chase them on the phone rather than email
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Offline Voodoom

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Re: Getting a bit annoyed....
« Reply #3 on: 26 March 2019, 16:01 »
Just had an email to say that the dealer has been chasing for a transporter, so seems like at least they are trying. Not sure how the system works - is it a VW transporter, that they book through VW, or does the dealer just work with an independent haulage company?

Nevertheless,  the overall VW customer service experience is left wanting.. The dealer is in the South East, but still, it's not a thousand miles away!

I'm sure the car will be worth the wait...
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Offline boardlord

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Re: Getting a bit annoyed....
« Reply #4 on: 26 March 2019, 16:22 »
Why Grimsby? I thought cars for the south-east came in via Sheernesss?
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2019 MK7.5 GTi PP, 3dr, DSG, Indium Grey, Heated screen, Pan roof, 90% tints.

Offline mcmaddy

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Re: Getting a bit annoyed....
« Reply #5 on: 26 March 2019, 16:41 »
Was thinking the same earlier but couldn't remember the port  :grin: :grin:
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Offline Voodoom

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Re: Getting a bit annoyed....
« Reply #6 on: 26 March 2019, 16:41 »
Quote from: boardlord on 26 March 2019, 16:22
Why Grimsby? I thought cars for the south-east came in via Sheernesss?

Is that right? In that case I could just pop over there and pick it up myself.  (I guess that's not how it works...)
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Offline boardlord

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Re: Getting a bit annoyed....
« Reply #7 on: 26 March 2019, 16:47 »
Quote from: mcmaddy on 26 March 2019, 16:41
Was thinking the same earlier but couldn't remember the port  :grin: :grin:

Me neither I had to google map it  :smiley:
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2019 MK7.5 GTi PP, 3dr, DSG, Indium Grey, Heated screen, Pan roof, 90% tints.

Offline Phuture

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Re: Getting a bit annoyed....
« Reply #8 on: 26 March 2019, 18:54 »
Can I ask what dealer it is in the south?
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Offline Wish

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Re: Getting a bit annoyed....
« Reply #9 on: 26 March 2019, 19:29 »
My dealer has told me there has been an issue at the sheerness dock and is causing cars to be delayed.
I’ve no idea of what the issue is buy my car landed last week and is on its way to the dealer 25 miles from the dock.
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