New Steering Wheel Fitted, As Result Of Damage Incurred From 1st Year Service?

[Brenbo]

 a while ago my steering wheel was scratched badly by the dealership on my first year of service.  I reported the damage on the day and there was no questions asked and to cut a long story short, I have just been in to have a new steering wheel fitted by the dealership FOC. 

[SRGTD]

Good result and the right outcome. Pleased to see the dealer did the right thing.

[Wide]

a while ago my steering wheel was scratched badly by the dealership on my first year of service.  I reported the damage on the day and there was no questions asked and to cut a long story short, I have just been in to have a new steering wheel fitted by the dealership FOC. 

That was nice!

I had3e the same isue with my previous Golf. Now i don´t trust them.. See how I prepared the car when I would leave my car this time ..

https://www.youtube.com/watch?v=kWuyErtCHZ0&t=1s

[fredgroves]

You did better than me when a (non-VW) dealer badly scraped/dented my car while it was in for a service.

They denied all responsibility and told me that the damage was there before I arrived...

I do a walk round every time now and get signed agreement to the state of the vehicle before they touch it. Same with tyre places after another bloody chunk out of my alloys.

[Brenbo]

I feel your pain as I have also had a chunk out of one Austin alloy and tyre fitted back to front on the opposite side front wheel.  Double Whammy!  I now scrutinise my car every time it has been in to the workshop even after a service now after this experience. 

@ Wide: Nice video I think I will start doing the same with my car, or even maybe gut the car out before handing it over so the steering wheel etc, are not in the car for them to damage in the first place 

[kalimon]

Might be worth giving them the car with a disklok fitted
And maybe worth fitting 4 space saver wheels for good measure because they really are that useless

[Wide]

I feel your pain as I have also had a chunk out of one Austin alloy and tyre fitted back to front on the opposite side front wheel.  Double Whammy!  I now scrutinise my car every time it has been in to the workshop even after a service now after this experience. 

@ Wide: Nice video I think I will start doing the same with my car, or even maybe gut the car out before handing it over so the steering wheel etc, are not in the car for them to damage in the first place 

Thanks!  . I want to scratch the car myself..

[Brenbo]

I know what you mean, if I had scratched the car myself I would have been less bothered as I could only have an arguement with myself for the damage.  Which If I had done so, would have probably mean't off to the looney bin for me.   

[Exonian]

Good to see they replaced it ok Brendan.
It should never have happened but at least they did the right thing afterwards.

That was nice!

I had3e the same isue with my previous Golf. Now i don´t trust them.. See how I prepared the car when I would leave my car this time ..

https://www.youtube.com/watch?v=kWuyErtCHZ0&t=1s

Jimmy Sommerville dropped by to fit his collection of shower caps in your car? 

[Brenbo]

Yeah, All is OK now.  But as you say it should never have happened in the first place.