Author Topic: Bugger....  (Read 8685 times)

Offline Sootchucker

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Bugger....
« on: 05 September 2017, 13:16 »
On the way to work this morning at 6.00am, when passing the driveway of one of my neighbours half way down the road, saw his car (the black Ford Kuga) coming out. Had no where to move as the silly c*w that lives opposite him leaves her car on road (and her driveway completely empty), and it's a narrow cul-de-sac. Hit the horn and braked heavily (all in one action) but to no avail, and he didn't see me and reversed out into my car. To be fair, with the fact he has a huge 10ft bush at the end of his drive and the car opposite, his view was completely blocked, but his fault none the less (which he admitted - let's hope he sticks to that) !

Here's the scene - you can just see in the bottom left the neighbours red A-Class in the road.


Resultant damage - gutted to say the least - my first accident in nearly 20 years - and not my bloody fault !!!





This ones a bit harder to see but he's also put a dent in the leading edge of the door as well.


Initially thought the alloy had escaped, but at lunch (when it was lighter), I attempted to clean the wheel to see for any damage, and slivers of what I can only assume are lacquer came off on the cloth. There definably are some marks on the alloy that weren't there before, so can only assume his bumper has removed the lacquer ? You can see the mark across the right hand spoke in the below picture, with a similar mark on the next spoke (2nd photo).





Not sure what they will do with the Santiago's, but I'll make damn well sure it's up to scratch (no pun intended) be they replace it or polish it and re-lacquer it. Also will need to get them to check the tracking, as whilst the car "feels" fine and doesn't seem to be pulling to one side, a knock on the wheel means I want it checking.

I decided to give the VW Ensurance a go, and to be fair they were pretty good. Took my details, then called me back about 45 mins later to say they had contacted direct line (my insurers) and they were fully aware. They then checked to find a VW Approved body shop in my area (which as it happens is only about 5 miles up the road from me).

The body shop called me 30 minutes later to agree a time for me to take the car down for a viewing and they will then produce a quote for direct line, and subject to approval (they did say, direct line might want to send out their own assessor), will book the car in to get the work done.

I know compared to some on here this is pretty minor damage, but I've kept the car absolutely mint (and cost me a lot of money) so to say I'm absolutely gutted is an underestimation !
« Last Edit: 05 September 2017, 13:19 by Sootchucker »
2022 Tiguan R-Line 2.0 TSI 4-Motion. Nightshade blue, pano roof, IQ lights, Nav Pro, Harmon Kardon, Heated Windscreen, Heated rear seats, Wireless charging, Heads up display, dual height boot floor, Keyless with electric tailgate, Electronic TPMS, underbody protection, Area View Cameras

Offline Watts

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Re: Bugger....
« Reply #1 on: 05 September 2017, 13:35 »
Bugger indeed! Sorry to hear about that, I feel your pain, hopefully DL will get their arses into gear and it all gets sorted quickly and easily for you. No reason to assume otherwise. Might be worth googling for reviews of the bodyshop, just in case they aren't good enough.
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Offline fredgroves

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Re: Bugger....
« Reply #2 on: 05 September 2017, 13:39 »
Good luck getting your insurance company to use a VW Approved Body Shop.

It will be whatever chop shop they get their kick backs from.

VW Essurance is a similar racket, but with VW getting kick backs.
Current: Mk8 GTI DSG, Adelaides, DCC, HUD, HK, Winter Pack, Rear Camera.. Aka "HMS Weasel"

Gone: 2017 Mk7.5 GTD,manual, NavPro
Gone: 2014 Mk7 GTD, manual, NavPro, DCC

Offline Sootchucker

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Re: Bugger....
« Reply #3 on: 05 September 2017, 13:41 »
Good idea Watts. Just goggled them and they don't seem to bad. About 30 reviews and a 4 out of 5 star (with a couple of 1 stars dragging it down, but then you always get that and can't please everyone).
2022 Tiguan R-Line 2.0 TSI 4-Motion. Nightshade blue, pano roof, IQ lights, Nav Pro, Harmon Kardon, Heated Windscreen, Heated rear seats, Wireless charging, Heads up display, dual height boot floor, Keyless with electric tailgate, Electronic TPMS, underbody protection, Area View Cameras

Offline Sootchucker

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Re: Bugger....
« Reply #4 on: 05 September 2017, 13:42 »
Good luck getting your insurance company to use a VW Approved Body Shop.

It will be whatever chop shop they get their kick backs from.

VW Essurance is a similar racket, but with VW getting kick backs.

Thanks Fred - got out of bed the wrong side today  :laugh: :laugh:

Didn't really want my day to be any worse than it already was !
2022 Tiguan R-Line 2.0 TSI 4-Motion. Nightshade blue, pano roof, IQ lights, Nav Pro, Harmon Kardon, Heated Windscreen, Heated rear seats, Wireless charging, Heads up display, dual height boot floor, Keyless with electric tailgate, Electronic TPMS, underbody protection, Area View Cameras

Offline Watts

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Re: Bugger....
« Reply #5 on: 05 September 2017, 13:44 »
Good luck getting your insurance company to use a VW Approved Body Shop.

It will be whatever chop shop they get their kick backs from.

VW Essurance is a similar racket, but with VW getting kick backs.

DL didn't even blink when I told them I wanted mine to go to my local garage, no problem at all. About the only part of my experience with them that wasn't a problem. But mine was a bit more complicated whereas the OP's sounds pretty straightforward so should be easy.
2019 Oryx White 5dr TCR.

Was - 2015 Tornado Red 3dr GTI PP, manual, Santiagos, Audi short shifter.

Offline kalimon

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Re: Bugger....
« Reply #6 on: 05 September 2017, 13:55 »
Sorry to hear about this, you must be truly pissed off!
I've had new neighbours move in directly opposite me and they leave a car and a van on the road across from my drive every day now. Sooner or later, myself, my wife or my son, will reverse into them. What can you do though?
Hopefully I'll do it in the Transit and not the Golf :wink:
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Offline SRGTD

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Re: Bugger....
« Reply #7 on: 05 September 2017, 14:59 »
Oh dear! I can understand you're feeling gutted; I would be too. It looks as if your neighbour needs to do some serious gardening and get rid of all that shrubbery to improve their visibility when reversing out of their driveway. :angry:

If it's any consolation, based on my experience, Carbon Grey is an easy colour or get a good colour match with. When I had my Carbon Grey mk6 GTD, I had an 'argument' with a small steel post and damaged my front bumper. I had it repaired (plastic welded, filled and the damaged area resprayed), and the colour match was perfect.

If your alloy is damaged and needs to be refurbished, I'd push for getting it sent to Lepsons; they always get good reviews and Rebecca (Booth11) speaks very highly of their work.
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Offline mcmaddy

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Re: Bugger....
« Reply #8 on: 05 September 2017, 15:46 »
Car under warranty so insist it goes to a VW approved body shop. That way your paint warranty remains intact and if your insurer a says anything different tell them that's what you want. They cannot force you to use a body shop just because they say that's where you take it to.
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Offline fredgroves

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Re: Bugger....
« Reply #9 on: 05 September 2017, 16:02 »
They cannot force you to use a body shop just because they say that's where you take it to.

Sorry, but yes they can. It will be in their T&C's for the insurance policy.

The clause will read "work only to be done in workshops prepared to pay us 50% of the artificially inflated damage estimate"
Current: Mk8 GTI DSG, Adelaides, DCC, HUD, HK, Winter Pack, Rear Camera.. Aka "HMS Weasel"

Gone: 2017 Mk7.5 GTD,manual, NavPro
Gone: 2014 Mk7 GTD, manual, NavPro, DCC