« Reply #5 on: 11 June 2017, 10:38 »
My car went in for its 30k service and on the check sheet it says "Spare - tread depth ok, pressure = checked, new space saver"
Sounds ok right? Until I tell you that it's a full size wheel, tyre that I purchased and it's got 6mm of tread left.
So clearly didn't check it.
Now my question is, do I report it to the service dept?
It does kind of point to one of those situations where the servicing 'techie' was being a bit lazy knowing that 90% of owners never look at their spare so they didn't bother either. And I expect the servicing 'technicians' are on a bonus for their turnover too.
If you report it they'll just claim that the 'technician' just made a typo or something was lost in translation from his notes to the invoice and it's "just one of those things, an easy mistake to make".
However you pay top dollar for dealer labour rates, you assume they have the latest and best training and know that they have all the latest VW gear on hand yet this is one of the basics of servicing and more importantly a safety critical situation.
The fact the car has 30k on it shows that it works for a living and is not just a little UP! that grandma takes down the shops twice a week so something safety critical is not something you'd want to overlook (and obviously being as the car is your livelihood and you knew it wasn't a space saver in there and did check up on it).
I think we all know that if it's a bigger dealership and you complained then they'd send an email out to all the techies to double check they're doing all they're supposed to do and if it was a smaller dealership the workshop manager might have a quiet word with the techie and then all would be forgotten again.
It's a good word of warning to all that you can't rely on service personnel necessarily and that's not trying to taint those that are professional about their work; even the best of us can overlook the odd thing - but they're doing basic work off a check sheet.
It's a
very good idea to run a full sized spare though.
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‘25 8.5R, ‘23 8R, ‘20 8CS, ‘19 135iX, ‘19 TCR, ‘17 Ed40, ‘17 GTD, ‘15 7R, ‘13 GTI PP, ‘11 GTI, ‘09 GTI, ‘98 Ibiza Cupra, ‘05 GTI, ‘06 Polo GTI, ‘04 GT TDI, ‘05 Fabia vRS, ‘02 GTI T, ‘03 Ibiza TDI 130, ‘01 Leon 180, ‘89 mk2 16v, ‘99 Ibiza TDI, ‘96 VR6, ‘98 Ibiza TDI, ‘92 VR6, ‘88 mk2 8v, ‘92 Polo G40, ‘91 mk2 8v, ‘89 mk2 8v, 205 GTI 1.9, ‘83 mk1 GTI, ‘80 Scirocco GTI, plus some others I’ve forgotten
