Missing Fog lights

[Mcaff]

Mine is a VW personal lease car I am due to get.  No word yet on the missing fogs.

Will be interesting to see if lease has a different outlook on this to "retail".  There will certainly be no option of extra dealer margin.  I really don't want a misbuild car, even though ultimately it wont cost me anything as it will be handed back.  Personally, if I was buying private I wouldn't touch one of these mis-builds with the proverbial.  They will have a stigma attached to them on resale value imo.


Interesting above that the dealer said they would get VW UK to take the car back if rejected, so even the dealer doesn't want it on their hands.


But each to their own.

Mine is also a personal lease through VWFS.
My dealer rang me yesterday after the formal communication to dealers was sent out. He told me that no decision had yet been made on the options for the lease vehicles, but he should hear later next week, and will then contact me.
My view is that a rebuild will not be an option (although I suppose you can just cancel the credit agreement - 14 days cooling off period). My view is that they might knock a few pounds off the monthly charge ....

I was pointed to this thread by someone on instagram, I took delivery of my GTD on Friday 21st of April.

As you would expect no fog lights, what are you guys saying when you get in contact with the dealer as I am in the same boat my car is a lease through VWFS? I don't really know how I would word an email to the person I have been dealing with. Thanks in advance.

[mon2s]

The dealer should be making first contact with you - but if they haven't then I would send a short email just saying that you have noticed the car is missing its fogs and all the literature and VW website states that fogs are standard on GTD/GTI cars.  Ask why doesn't yours have them and what can be done to resolve the issue as you need fogs and would have specced them as an option if they were not listed as standard equipment.

Just be polite and see what comes back.  The official VW bulletin of last week does state that 'the remedy process' is yet to be confirmed for delivered leasing vehicles.

[Guzzle]

I would also have a quick read of your contract to see if there is anything relevant in there.

[Mcaff]

The dealer should be making first contact with you - but if they haven't then I would send a short email just saying that you have noticed the car is missing its fogs and all the literature and VW website states that fogs are standard on GTD/GTI cars.  Ask why doesn't yours have them and what can be done to resolve the issue as you need fogs and would have specced them as an option if they were not listed as standard equipment.

Just be polite and see what comes back.  The official VW bulletin of last week does state that 'the remedy process' is yet to be confirmed for delivered leasing vehicles.

Thank,s sent an email just outlining that it had been pointed out to me about the fog lights etc, received a reply outlining  just what everyone else has heard back.

Basically that VW has contacted them to let them know but have been a bit vague on what the lease customers are going to get compensation wise. So they will contact me as soon as they have a further update.

[karlak]

This £245 isnt in anyway a payment of compensation, although VW would like for their customers to think it is.  They are simply giving back money for what Foglights cost as an option, they haven't fitted them so how on earth can they charge for them ?

Compensation would be on top of this, for example to acknowledge you may have a car that is worth less than ones with foglights in the future.  Unless you really prefer the car without foglights, I would not be accepting £245.

[eatontrifles]

This £245 isnt in anyway a payment of compensation, although VW would like for their customers to think it is.  They are simply giving back money for what Foglights cost as an option, they haven't fitted them so how on earth can they charge for them ?

Compensation would be on top of this, for example to acknowledge you may have a car that is worth less than ones with foglights in the future.  Unless you really prefer the car without foglights, I would not be accepting £245.

Exactly my thoughts. I'll speak to my dealer tomorrow and confirm the additional £250 VW goodwill gesture that I'm certain they mentioned (I'd just got off a long flight, so could have been mistaken), but ultimately when my car arrives if I'm not 100% happy with the look of it without front fog lights then I won't be accepting. If it is just a £245 refund, then that's not enough and I'll either be re-ordering or cancelling altogether.

Where is the best place to start a dialogue with VW UK about this? Ultimately this is their screw up and I would like to raise it with them directly.

[TonyJ]

This £245 isnt in anyway a payment of compensation, although VW would like for their customers to think it is.  They are simply giving back money for what Foglights cost as an option, they haven't fitted them so how on earth can they charge for them ?

Compensation would be on top of this, for example to acknowledge you may have a car that is worth less than ones with foglights in the future.  Unless you really prefer the car without foglights, I would not be accepting £245.

Exactly my thoughts. I'll speak to my dealer tomorrow and confirm the additional £250 VW goodwill gesture that I'm certain they mentioned (I'd just got off a long flight, so could have been mistaken), but ultimately when my car arrives if I'm not 100% happy with the look of it without front fog lights then I won't be accepting. If it is just a £245 refund, then that's not enough and I'll either be re-ordering or cancelling altogether.

Where is the best place to start a dialogue with VW UK about this? Ultimately this is their screw up and I would like to raise it with them directly.

Good luck trying to get into a dialogue with VWUK !!
When they (eventually!) replied to my emails about lack of fog lights ,they just stated that I should speak to my dealer. They said that the contract of sale is with them  etc. etc.  To me, I think they just want to avoid all communications with end customers.
To be honest, I do feel a little sorry for the dealers. I don't think they have done anything wrong, and are just having to pick up the pieces because of VWUK's cock-up.

[°Guru°]

Hello guys! In Italy we have the same problem:

I've ordered the GTD 7.5 in 4 april.

This is my thread in a Italian Golf forum.

http://www.vwgolfcommunity.com/vbulletin/showthread.php?49436-Sparizione-fendinebbia-da-GTI-GTD

Cheers!

Francesco

[Talk-torque]

It sounds to me as if VW are taking the usual corporate stance of not setting a precedent, or even any rules. By keeping their response as vague and unstructured as possible, leaving the negotiation to the dealers, and not conceding any actual wrongdoing, they are attempting to keep the cost of their cockup as low as they can.

Imagine this same situation in the US! We are a set of consumer wimps, over here! 

[kalimon]

The simple solution is to reject any car that arrives without fogs.