Adrian Flux - Avoid

[MikeP]

I've just been royally screwed by Adrian Flux, I renewed my policy on the Cossie on 28th March as I had no idea when the car would sell. Sold the car today, refund of policy from Adrian Flux came to £209, so in effect I paid £181 for 17 days insurance. No wonder the customer services person sounded very embarrassed.

Avoid like the plague.

[lemski]

Your not the 1st to say it. Wont be the last. Ive just renewed with them and wished i hadnt.
My mate insured hos mk2 and got told if he cancells hell have nothing back because its too low of an amount paid

[I wanted a GTi]

The amount of people I've heard of getting screwed by them. You live an learn I suppose but the more it is out there the more people will see what he/they are like.

[SRGTD]

Mike P, To have had only £209 returned and to be charged £181 for 17 days cover seems unreasonable to say the least. 17 days pro-rata charge on your annual premium of £390 would be £18.16. As Flux have retained £181 of your premium, this means you've been charged £162.84 'admin' charges for processing the cancellation of your policy, which will involve someone processing a simple transaction at a computer terminal that should take no more than a few minutes.

Have you checked your insurance policy to see what it says in relation to cancellation / admin charges, or did Flux provide you with any documentation when you bought your policy that outlined their charges? If not, then I'd ask Flux to explain their admin charges and to justify what you've been charged.

In my motor insurance policy, it states that an admin fee of 'up to' £38 will be charged if I cancel my policy during the period of insurance. If this charge is representative of the motor insurance market in general, then what you've been charged looks totally unreasonable.

If you do decide to ask for an explanation and you're not happy with the response, you could complain to Flux's CEO - details at the link below. Good luck, and please let us know the outcome.

http://www.ceoemail.com/s.php?id=ceo-10469

[mustard]

If you look at the breakdown of the premium, you will see that Adrian Flux charge commission (particularly large if you pay monthly). This will not be returned and also £25 to cancel

[Gulfstream11]

I renewed my insurance with Sky this March. They wanted £60 admin fee. I rang them,said I've been with em 3 years and not paying it. They said OK. weird

[I wanted a GTi]

I renewed my insurance with Sky this March. They wanted £60 admin fee. I rang them,said I've been with em 3 years and not paying it. They said OK. weird

Sky do car insurance?

[I wanted a GTi]

Mike P, To have had only £209 returned and to be charged £181 for 17 days cover seems unreasonable to say the least. 17 days pro-rata charge on your annual premium of £390 would be £18.16. As Flux have retained £181 of your premium, this means you've been charged £162.84 'admin' charges for processing the cancellation of your policy, which will involve someone processing a simple transaction at a computer terminal that should take no more than a few minutes.

Have you checked your insurance policy to see what it says in relation to cancellation / admin charges, or did Flux provide you with any documentation when you bought your policy that outlined their charges? If not, then I'd ask Flux to explain their admin charges and to justify what you've been charged.

In my motor insurance policy, it states that an admin fee of 'up to' £38 will be charged if I cancel my policy during the period of insurance. If this charge is representative of the motor insurance market in general, then what you've been charged looks totally unreasonable.

If you do decide to ask for an explanation and you're not happy with the response, you could complain to Flux's CEO - details at the link below. Good luck, and please let us know the outcome.

http://www.ceoemail.com/s.php?id=ceo-10469

Great reply that.

[Gulfstream11]

I renewed my insurance with Sky this March. They wanted £60 admin fee. I rang them,said I've been with em 3 years and not paying it. They said OK. weird

Sky do car insurance?

Often asked. No its just the name. I find them very forgiving with Mods (slight change quoted for Revo ST1) and cheap overall.

[MikeP]

I gave them a roasting on TrustPilot and got a prompt response from their representative, I've sent him the details (copying in the Insurance Ombudsman) and will wait for his response on Tuesday before hitting the CEO with a formal complaint procedure.