By the sounds of it Viper is happy enough with his handover. Sounds to me that people are disgruntled with VW not communicating what the spec of the vehicle actually is rather than the networks ability to provide a decent handover experience.
I agree and sorry if that wasn't communicated before, although it it early days yet so will be interesting to see what happens as handovers happen.
I am sure most handovers will go as well as they do with the 1.6 TDI Match retailers sell 1000s of but some people may (rightly or wrongly) may be expecting a little more sizzle with their £34k, zero discount sausage.
For minimal cost VW could give a DVD of the lap and interviews with the team, give a poster, give a lap ticket for the 'ring (29 Euros), get Benny to sign the car or the merchandise, give a model car, or even offer a day's driver tuition, even if it was for a small extra cost.
Sterling had tanked since the CSS pricing was announced so VW are getting a significantly smaller amount of Euros from us for our £33995 so I wonder if this is related to any apathy, perceived or otherwise.
Actually just checked and it's regained a lot but at the point when the cars were due (October) it was at its lowest, coincidence?