EGR Cooler - Warranty Work / Dashcam footage...

[mcmaddy]

The only reason I posted this was to hear peoples opinions on this. I won't be naming the garage and I'm not going to post the footage online. I really don't want to put someone out of a job, in the end no harm was done!

Why bother asking then? No garage should be taking a customer's car home and certainly not driving it without taking care. It shouldn't be done end of and what if this is common practice at this garage and someone gets hurt the next time the mechanic takes another customers car home?

[Rhyso]

The only reason I posted this was to hear peoples opinions on this. I won't be naming the garage and I'm not going to post the footage online. I really don't want to put someone out of a job, in the end no harm was done!

Why bother asking then? No garage should be taking a customer's car home and certainly not driving it without taking care. It shouldn't be done end of and what if this is common practice at this garage and someone gets hurt the next time the mechanic takes another customers car home?

^^^^this^^^

[Gnasher]

If you don't care then why post it up in the first place?

You say no harm done? As has been said, speeding ticket could be just around the corner? What if someone had pulled out on him when he was speeding? Was the car left overnight at the mechanics address? Is it insured parked at the mechanics house - I wouldn't want it's theft to have to be claimed off my insurance!

My most important problem with it is the breach of trust that you are paying them to do to you!!

[vw spur]

It's no big deal a technician taking the car home, it happens all the time & it's not just a perk of the job for them, it only happens with cars which have a problem which might have an intermittent problem and may need a longer drive to come up with the symptoms the owner has described and if the tech can get the problem to appear on a drive home then it saves the dealer losing the use of a tech during the day. A couple of times I know a tech has taken my car home in the past but I've always been asked my permission before hand, both times that was with BMW.

[karlak]

deleted

[2014GTi]

It's no big deal a technician taking the car home, it happens all the time & it's not just a perk of the job for them, it only happens with cars which have a problem which might have an intermittent problem and may need a longer drive to come up with the symptoms the owner has described and if the tech can get the problem to appear on a drive home then it saves the dealer losing the use of a tech during the day. A couple of times I know a tech has taken my car home in the past but I've always been asked my permission before hand, both times that was with BMW.

Correct, my GTI was taken by the master technician but again was asked prior to them taking it.
I think the original poster should have a quiet word with the branch manager and just get something free as compensation.

[James86]

It's no big deal a technician taking the car home, it happens all the time & it's not just a perk of the job for them, it only happens with cars which have a problem which might have an intermittent problem and may need a longer drive to come up with the symptoms the owner has described and if the tech can get the problem to appear on a drive home then it saves the dealer losing the use of a tech during the day. A couple of times I know a tech has taken my car home in the past but I've always been asked my permission before hand, both times that was with BMW.

Being asked for permission for the tech to drive it home is very different to him taking it without you knowing and ragging it down the local high street whilst on the phone.......

I'd be p**sed to say the least!

[vw spur]

It's no big deal a technician taking the car home, it happens all the time & it's not just a perk of the job for them, it only happens with cars which have a problem which might have an intermittent problem and may need a longer drive to come up with the symptoms the owner has described and if the tech can get the problem to appear on a drive home then it saves the dealer losing the use of a tech during the day. A couple of times I know a tech has taken my car home in the past but I've always been asked my permission before hand, both times that was with BMW.

Being asked for permission for the tech to drive it home is very different to him taking it without you knowing and ragging it down the local high street whilst on the phone.......

I'd be p**sed to say the least!

Point taken but I'd hardly call 51mph "ragging it"

[Jackie Treehorn]

I think its a fuss about nothing, no harm came to you or the car. 

The OP didn't say the car was thrashed or ragged just driven over the speed limit.  I wonder if any of us drive over the speed limit?

To the OP if you are concerned just call the dealer and speak to someone like the service manager, I'm sure you will get an honest apology and the member of staff will be spoken to.  I have to do it to staff and I expect they will do the same, then you can move on.

Hope the warranty work went ok...

[isleaiw]

I think its a fuss about nothing, no harm came to you or the car. 

The OP didn't say the car was thrashed or ragged just driven over the speed limit.  I wonder if any of us drive over the speed limit?

To the OP if you are concerned just call the dealer and speak to someone like the service manager, I'm sure you will get an honest apology and the member of staff will be spoken to.  I have to do it to staff and I expect they will do the same, then you can move on.

Hope the warranty work went ok...

This - my brother is a service manager (not for VW!) and they take cars home when it helps with diagnosis or for an extended run to test something has solved an issue. Its insured - on their policy. If you get a NIP you can put down you werent driving and who was in charge of it at the time. My brother certainly doesnt abuse other people's cars (except maybe mine!) and he wouldnt expect his mechanics to so a quiet word in his ear would help make sure it didnt happen again.

If its a serial offender then he may lose his job and rightly so - if you are told not to do something and carry on, are you the sort of person who should be working on someone's pride and joy?