Cars collected but not all what it seems.

[p3asa]

Bec its full of holograms. In the sun it was shocking. Although they are adamant the machine polisher never went near it.

Its meant to be booked in for 9 tomorrow but I'm just going to go down and tell them thanks but no thanks.

[Booth11]

Bec its full of holograms. In the sun it was shocking. Although they are adamant the machine polisher never went near it.

Its meant to be booked in for 9 tomorrow but I'm just going to go down and tell them thanks but no thanks.

Question is, if it was machine polished by the dealer, why?  Brand new car shouldn't need polishing prior to any initial prep, so  they might have been trying to correct poor prep damage?  That would make me even more inclined to run a mile from their offer to correct it!

[mk7gti]

P3asa I'm so sorry to hear about your issues. I'd be livid, make sure you destroy the dealer in the VW customer satisfaction survey. On a positive note it's all fixable.

Ps how does black look in the flesh?

[p3asa]

I'm more annoyed with myself because when I collected my white GTD I asked them just to peel the covers off and hose it down but don't wash it.

I thought since this was for my wife I'd rather she got the all singing all dancing reveal rather than a dirty looking car that I would take days to prepare myself.

I reckoned there might be the odd wee mark that I could deal with and was toying with a correction / protection anyway. But to see the way what they think is acceptable to present as a brand new car is just shocking.

I'm not a shrinking violet when it comes to sticking up for my rights and am really passionate about my cars so i certainly won't miss when I'm letting off steam 

The flake in the black does pop you won't be disappointed. The inside of my doors haven't been scratched and it really pops out   

[Rhyso]

To summarise go in and demand the following

Pro detailer of your choice to sort it
Free servicing for the next 3 years
Tank of fuel for all the back and forth
Some nice shiny GTI accessories
Anything else you can think of and might fancy 

Otherwise threaten to reject it 

[kalimon]

What is the best route to go down when arranging collection of a new car?
Just ask them to peel the stickers of and hose it down ?

[Mk7-GTD]

Bloody hell, I can't believe what they did to it. It looks like they let a child do it with a scouring pad. I wouldn't have taken the car but I understand about not wanting to take the shine off your wife's first new car.

When I collected my CC I spotted that the bumper wasn't lined up right. It turned out that the front bumper had been replaced so it obviously had a mishap somewhere between the factory and the dealers.

I told them I was going to reject the car and asked them to order a new one. I had an idea that they wouldn't want an oryx white CC with extras hanging about and I was right. I got over £2k from them. They also washed the car at the first inspection and covered it in swirling(not near as bad as yours) and when I collected it I went mental with them. Got another £800 from them to sort it out.

[Booth11]

What is the best route to go down when arranging collection of a new car?
Just ask them to peel the stickers of and hose it down ?

I went one step lower than that.    Dealer was asked to only:

• Peel off stickers (so they can PDI it), but leave glue residue on (imagine them scrubbing away with industrial solvent to get the glue off. )
  

That was it. No hosing down.

I collected the car - it was dirty, covered in glue residue (mainly along roofline and sills), windscreen has marker pen writing on it, and sticker marks.  But the paintwork was totally swirl and scratch free.  I drove it home and sorted it out myself. 

Obviously if you want the whole 'unveiling' experience the above approach is not going to work, but if you value your paintwork it's worth forgoing the ceremony IMO.

[vw spur]

What is the best route to go down when arranging collection of a new car?
Just ask them to peel the stickers of and hose it down ?

I went one step lower than that.    Dealer was asked to only:

• Peel off stickers (so they can PDI it), but leave glue residue on (imagine them scrubbing away with industrial solvent to get the glue off. )
  

That was it. No hosing down.

I collected the car - it was dirty, covered in glue residue (mainly along roofline and sills), windscreen has marker pen writing on it, and sticker marks.  But the paintwork was totally swirl and scratch free.  I drove it home and sorted it out myself. 

Obviously if you want the whole 'unveiling' experience the above approach is not going to work, but if you value your paintwork it's worth forgoing the ceremony IMO.

As Booth says if you have the know how or speak to the dealer and ask them if they will allow your own detailer in to prep the car for handover day. I'm waiting for my car next month and I've had a word with the dealer who will gladly let my detailer have access to the car to prep it for me so you still get the best handover experience.

[kalimon]

What is the best route to go down when arranging collection of a new car?
Just ask them to peel the stickers of and hose it down ?

I went one step lower than that.    Dealer was asked to only:

• Peel off stickers (so they can PDI it), but leave glue residue on (imagine them scrubbing away with industrial solvent to get the glue off. )
  

That was it. No hosing down.

I collected the car - it was dirty, covered in glue residue (mainly along roofline and sills), windscreen has marker pen writing on it, and sticker marks.  But the paintwork was totally swirl and scratch free.  I drove it home and sorted it out myself. 

Obviously if you want the whole 'unveiling' experience the above approach is not going to work, but if you value your paintwork it's worth forgoing the ceremony IMO.

Hi Rebecca.
What was the process you undertook when you got your car back home?
I'm sure you've posted the procedure on the detailing thread somewhere but if you don't mind going through it here it would be much appreciated
I've never properly detailed a car before so don't want to balls it up