Cars collected but not all what it seems.

[CraigW]

I know if someone else was posting this I would probably advise that they go to a proper detailer and bill the dealer.
I just felt I had to give them a chance but when I told them what is the point bringing it back to be sorted as it would be the same guys who caused the damage, the salesman and asst manager both agreed.
It wasn't until me and my Mrs were left alone to discuss it for a while, when I went back in to speak with the asst manager he suddenly remembered one of their guys did this as a hobby and he could sort it. So I got him to phone me.

He seemed to know what he was talking about but there were a few things that had alarm bells ringing. Given that he hadn't seen the car.

He said it would take about 5 hours!  That to me didn't sound right.

He would be using a 3 stage process!

What he would do would correct the holograms and they wouldn't come back!

I just wouldn't take the risk. Tell them you want to use your own guy and Bill them for it

[p3asa]

I just wouldn't take the risk. Tell them you want to use your own guy and Bill them for it

Craig they did say did I have anyone in mind that could sort it. And yeah i follow a couple of local folk on twitter who's work look good so I could get them to sort it. I even told him I didn't have under cover and could I use the dealers premises if need be and he agreed straight away so I do think they would be receptive to me getting it sorted professionally.

Everyone is right as it would be a risk if this so called hobbyist does make a mess of things.

[Booth11]

I'm sorry, I'm no pro but what you've been told by the so-called detailer sounds very iffy.  Sort the holograms so they don't come back???  A full correction detail would be at a pro detailers for 2 days. 

Sounds like all he's going to do is get the polisher out and probably no prep.  Put it this way if you get a pro to do it, prior to the correction the paintwork will be fully prepped and decontaminated so no risk of pushing embedded contaminants into the paintwork.

I would give the dealer and his 'hobby' detailer a wide berth.

[Gorocco]

Do you know the asst manager actually told me this happens on all dark cars and its more or less normal!!

I would go above their head. Cut to the chase. I wouldn't accept a car in that state.

[CraigW]

I just wouldn't take the risk. Tell them you want to use your own guy and Bill them for it

Craig they did say did I have anyone in mind that could sort it. And yeah i follow a couple of local folk on twitter who's work look good so I could get them to sort it. I even told him I didn't have under cover and could I use the dealers premises if need be and he agreed straight away so I do think they would be receptive to me getting it sorted professionally.

Everyone is right as it would be a risk if this so called hobbyist does make a mess of things.

Take your own advice and use a professional detailer to do the job properly. Mine took 2 days to correct all the issues and it was well worth the outlay. 5 hours just ain't going to cut it with that amount of swirls and holograms

[Gorocco]

I'm sorry, I'm no pro but what you've been told by the so-called detailer sounds very iffy.  Sort the holograms so they don't come back???  A full correction detail would be at a pro detailers for 2 days. 

Sounds like all he's going to do is get the polisher out and probably no prep.  Put it this way if you get a pro to do it, prior to the correction the paintwork will be fully prepped and decontaminated so no risk of pushing embedded contaminants into the paintwork.

I would give the dealer and his 'hobby' detailer a wide berth.

Your car always looks immaculate on the photos. What causes those marks?

[Booth11]

I'm sorry, I'm no pro but what you've been told by the so-called detailer sounds very iffy.  Sort the holograms so they don't come back???  A full correction detail would be at a pro detailers for 2 days. 

Sounds like all he's going to do is get the polisher out and probably no prep.  Put it this way if you get a pro to do it, prior to the correction the paintwork will be fully prepped and decontaminated so no risk of pushing embedded contaminants into the paintwork.

I would give the dealer and his 'hobby' detailer a wide berth.

Your car always looks immaculate on the photos. What causes those marks?

Some of them look very much to me like scratches as a result of a very poor washing technique.  Quite likely the mitt/cloth/gritty rag used has had debris embedded in it which in turn has scratched the paint where it has been swept across it.  You can get micro-marring from poor machine polishing but the scratches would be more like little 'ticks' and would be in a very uniform circular pattern, and buffer trails from rotary machine polishing are totally different to the ones on Stevie's wife car.  The ones in Stevie's picture are quite patchy and inconsistent, being in some areas and not others, which suggests a poor wash and dry process, though it does look like there's some hologramming too.

[vw spur]

wow, I really feel for you guys, must have taken the gloss on what should have been a happy day picking up a new car. I'd defo go down the professional route to get the car to the condition it should have been in the 1st place.

Seeing this has only confirmed I'm doing the right thing and getting a professional detailer in to prepare the GTD I have on order when it arrives at the dealers some time next month.

Goodluck and hope you get it resolved to your satisfaction

[p3asa]

Those scratches are all over the car Bec. Its hard to photo. And in the sun it just looked absolutely terrible.
It looked like a 10 year old black hackney taxi not a 10 minute old car 

Thanks guys I think you have made me come to my senses.
I actually went on a paint correction course (shameless plug) http://www.detailingworld.co.uk/forum/showthread.php?t=159081 and know how hard and long it can be so 5 hours isn't going to sort that.

That link is my daughters black car which she got 6 years ago and after correcting the paintwork there are still hardly any swirls in it which is good going for a 6 year old car.

[Booth11]

Those scratches are all over the car Bec. Its hard to photo. And in the sun it just looked absolutely terrible.
It looked like a 10 year old black hackney taxi not a 10 minute old car 

Thanks guys I think you have made me come to my senses.
I actually went on a paint correction course (shameless plug) http://www.detailingworld.co.uk/forum/showthread.php?t=159081 and know how hard and long it can be so 5 hours isn't going to sort that.

That link is my daughters black car which she got 6 years ago and after correcting the paintwork there are still hardly any swirls in it which is good going for a 6 year old car.

Yeah I remember you telling me about the course you did.   

Do they use an auto car wash at that dealership?  And do you know if they polished it (machine), some of the marks do look like holograms but maybe that's just the light.  Either way it's horrendous condition to hand over a new car.  I would be apoplectic with rage!

Pro detail is the only way to go........unless.... you do it yourself and negotiate free servicing for 3 years or something similar by way of compensation.