....or most definately UNCONFIRMED in my case!
As my dealer is away, and frustration with my order continues, I contacted VWCS today to see if I could glean any new info. In short, at this stage, no, but it has at least raised attention to the matter, something I’m not convinced the dealer has done to any significant extent.
This is the summary of the conversation.
The lady at VWCS checked through to the sales team and came back with the unsurprising info that the order was still showing as unconfirmed BW, though she had neglected to ask which one. She asked me when I had placed the order and on telling her it was 29th Jan, she (genuinely sounding shocked) said she was extremely concerned that I had not received a confirmed BW, and that by this time I should definitely have had a BW confirmed, given the length of time since the order was placed. She has now flagged the order as ‘priority status’ which means that it will be investigated as to why the order not been confirmed (BW) and whether there is a problem with it. At this point I mentioned the rumoured Prets delay issue but did say that other cars with these wheels were now being built. She made no comment on this, just reiterated that it was very concerning not to have received a confirmed BW.
Now the order has been given a 'priority' flag, I have been advised to wait a further week before contacting my dealer (should be back from hols by then) to ensure that the order is indeed flagged ‘priority’ and by which time the dealer should be in a position to tell me if there is a problem, or best case scenario, give me a confirmed BW. If it is the former then he is to take the matter up with VWUK.
So no new news, and the sceptic in me reserves the right to assume it may be usual VW bullsh!t, but at least the matter has been raised, and possibly escalated. I did mention I knew of at least one other person in the same boat (on vwroc) and she recommended anyone in this situation to do the same and contact VWCS if they haven’t already or done so recently.
