Cancelling my order...

[GeordieSPG]

How do I respond to this?

"Sorry that  you have had to cancel your GTI order, I know you were really looking forward to your new car. I know when we originally spoke that we had to wait to order you the car to make sure the 16 chassis spec was applied to your order, this is why a confirmed build week as taken a little longer to come through.

Unfortunately as we have ordered you a car the deposit is non-refundable, as we now have to cancel this with Volkswagen and we are charged by them to do this. However, if you do order a new car from us in the next 12 months we will transfer this to your new order."

Certainly won't be going back there if this is the attitude.

[am1w]

Lying sods. Bet they have not cancelled the order. Just removed your name. Ask them to show proof of cancellation with VW UK for which charges have been levied by VW UK.

How much was the deposit and why did you cancel?

[GeordieSPG]

£400 deposit. So not life changing.

Reason was due to a) complete shambles by VW and their configurator and b) personal circumstances.

It's still stage 2 (or was when they had my cancellation email) with no build date.

[matchboy]

There are various threads on this - and this is an utter lie of the highest order.  You can get your deposit back at any time.  It's basically thieving.  It's your money and it's 100% refundable.

[JBirchy]

Get on to VW UK yourself and report it to them. Shouldn't be a problem getting your money back. Idiots!

[GeordieSPG]

I think it has been cancelled as it doesn't show up on tracker anymore.

Not sure if that impacts my case?

[am1w]

I think it has been cancelled as it doesn't show up on tracker anymore.
Not sure if that impacts my case?

It is the principle and the money.

They have probably given it to someone else or turned it into a stock car. Thus your name has been removed and it is early enough for the order for them to do so. But the ins and outs of what they have done or not done matters not a jot. The HAVE to return your deposit and this is your legal right. Complain to VW UK, though they will do sod all to get your deposit returned. Threaten the dealer with legal action, but before you do so speak to the Dealer Principal and of course to useless VW UK.

Disgusting dealership. Name and shame, please.

[GeordieSPG]

If it's against the rules, then someone can delete it.

Benfield Silverlink. I'll continue to push them on the matter. May tweet VW UK.

[Diehammer]

Let me get this right you cancelled after a month because they hadnt given you a build date? You only get confirmation of this 4 weeks before.

I had to wait 7 weeks to get a build date.

Fight them for your deposit though. They will just charge the next person a deposit as well and make a small bit of cash out of it. I bet they do this all the time and nobody has stood up to them. they sound like the Mike Ashley of the car dealer world.

[GeordieSPG]

I didn't cancel due to build week.

I've asked for evidence that it's cost them the £400. If they can provide it, I'll write it off. If not, I'll continue to chase.