Author Topic: Test drives of other cars  (Read 10042 times)

Offline fredgroves

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Re: Test drives of other cars
« Reply #20 on: 01 April 2015, 13:41 »
My experience...

Have had Vauxhall and Ford's for the last 20 years as company cars. Didn't want another, especially as it seems neither want to play in the fleet market any more so have fleet lease costs far above pretty much any others - unlike their origins which is why I used to have them. They also both focus on selling things other than mid sized cars now. Its all tiny shopping trollies or people carriers.

Wouldn't touch a French car if you paid me and besides, their residuals make for bad fleet lease prices.

Wanted something German, never had a German car, thought it was about time and all the German makes have good residuals, which makes fleet leasing a good thing.

Looked at Volvo, nice enough salesman, horrible car. Didn't even bother driving it.

Looked at BMW, decided I needed either an estate or hatchback, hated the 1 series from day one, didn't feel I was old enough to drive a BMW estate (I am 47!).

Went to Audi... was treated like something nasty the salesman had stepped in. He told me all sorts of crap about the car, most of which wasn't true. Eventually test drove a A3 s-line (they didn't want to do this but I pushed really hard), I expected it to be amazing, it was the blandest thing I have ever driven. Went home, used the configurator to build my spec, discovered I couldn't afford it. Coupled together, decided to avoid Audi forever.

Went to Merc: really, really, really nice salesman. Offered me test drives but after looking at the cars in the showroom felt once again that it was the last thing I would ever want for about another 20 years, probably not even then. A class a bit cramped I thought.

Running out of ideas, I went to VW. Nice people in the dealer, happy to sort me out a test drive. Drove a GTD DSG, liked the interior - well, it wasn't so much liked as much as "that will do". Price was right, lease costs good and cheap. Got a lot of car for a little cost. It came with most of the things I wanted as standard, the extras were really optional, but I had some anyway just, well, because.

So, VW were by no means top of my list, but they seemed aligned with my idea of what a car should be and clearly i fit the demographic of their customer base too - I am a middle aged, middle income middle manager with a family and a dog. I'm not rich, don't speak with a posh accent, wasn't wearing a suit when I turned up at the dealer.

The weird thing you discover when you do this exercise is that you start with believing that there are hundreds of cars to choose from. Quickly that becomes a list of about 5 and then its down to dealer attitudes and manufacturer decisions about market segmentation that narrows that to a choice of one or two.
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Offline CraigW

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Re: Test drives of other cars
« Reply #21 on: 01 April 2015, 14:05 »
On the other hand I've found the service from Audi to be above everyone else. Craig will disagree with me here  :laugh:

You drive to the gate, and the guy at the entrance asks why you are there. He then radios down to the showroom and asks you to drive down.

2 guys come out from the showroom one takes pictures around the car especially the wheels then parks it.

When you go in the showroom the receptionist knows who you are and tells you who will be dealing with you then sits you down with a drink of your choice.

I know its only small touches but 'll gladly pay more for my car to be looked after this way.

I totally agree with you re servicing p3asa. It's very proferssional and as you said the chap at the front greets you and then your invited in for a coffee. It has that nice premium feel to it. It's just the sales team who are a bunch of knobs.

I remember going to collect my brand new TT which for me was a huge deal because I'd long lustered over a TT. At the time I could only afford a vanilla TT with no options at all. The salesman managed to find me a cancelled one that fitted what i wanted perfectly and was on its way over from Hungary.(I think thats where they made the TT).

On the day we sat down and went through all the paperwork and the handover which was fine. I must admit I was then expecting a nice reveal with the car under a cover sitting in the showroom. Instead, the guy just says wait here for a few minutes. He then disappears round the back and pulls up at the front in the car. There you go, now see you later was basically the attitude. I was bit dissapointed to say the least. Still, I loved owning that car.

In all fairness the collection of the GTI was fairly similar in that it was just parked out the back. I suspect however they didn't bring it into the showroom as i asked them not to touch it re washing so it was not the cleanest  :grin: :grin:

Another wee story. I went with the girlfriend a number of years ago to the mini dealership as she was interested in buying a mini cooper S. They had one brand new in stock at the time, however said that they couldn't offer a test drive as they hadn't been PDI. They would however give us a test drive in a normal mini just to get a feel for it. Now the girlfriend was totally taken with this car and loved everything about it so we expressed a very keen interest of intention to buy even before we had a test drive in a lesser model  The very next morning we turn up at the dealership at bit earlier than expected for the test drive and what do we see. Another customer getting out of the Cooper S after being given a test drive.

To say I wasn't amused was an understatement. It turned out it was ok though, the guy was a millionaire and good friends with one of the salespeople. That made it ok then  :angry: :angry: :rolleyes: :rolleyes:

Offline hardmonkeys

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Re: Test drives of other cars
« Reply #22 on: 01 April 2015, 17:26 »
Not a test drive this time, more service commendment, my A4 is due a cambelt next month, rang Poole Audi up to get it booked in, Monday 27th March, they told me, seeing as it's a cambelt, they don't Rush their techs so if it was ok with me, could they have it Saturday morning, to service it(planned) then crack on with the cambelt first thing Monday morning, seeing as I live in Weymouth, Poole is 35miles from me, luckily I work in Poole, albeit Tuesday-Saturday, so don't really want to wait all day Monday for a phone call then fight my way to Poole and back behind an early (3:30am) start Tuesday morning...oh..I need a courtesy car too

'Yes not a prob, you can have a courtesy car all weekend'

With VW and most garages I know, it's in and out in a day, or if not, the courtesy car has to go back on the day

Would recommended Poole Audi too anyone
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Offline JB GTI

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Re: Test drives of other cars
« Reply #23 on: 01 April 2015, 17:55 »
Not a test drive this time, more service commendment, my A4 is due a cambelt next month, rang Poole Audi up to get it booked in, Monday 27th March, they told me, seeing as it's a cambelt, they don't Rush their techs so if it was ok with me, could they have it Saturday morning, to service it(planned) then crack on with the cambelt first thing Monday morning, seeing as I live in Weymouth, Poole is 35miles from me, luckily I work in Poole, albeit Tuesday-Saturday, so don't really want to wait all day Monday for a phone call then fight my way to Poole and back behind an early (3:30am) start Tuesday morning...oh..I need a courtesy car too

'Yes not a prob, you can have a courtesy car all weekend'

With VW and most garages I know, it's in and out in a day, or if not, the courtesy car has to go back on the day

Would recommended Poole Audi too anyone

I have never had a problem with loan cars from my VW dealer and usually will get something half decent as well. Never got a turd either.
Always get a nice greeting from Captain Peacock the site Marshall. Always get offered a cup of coffee and free WiFi should I choose to wait around.
If Carlsberg did Volkswagen dealers I think mine might have just about cracked it !!
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Offline somersetred

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Re: Test drives of other cars
« Reply #24 on: 01 April 2015, 20:38 »
I'm coming from an alfa.  For me it was a choice of a hatchback that would have room for the children.  Coming from an alfa giulietta I was initially really excited about the new Alfa QV.  The looks of this car in my opinion make it stand out and I was really considering going down this route.  The problem is they have merely put a new touch screen in and changed the seats since the models initial launch.  The engine has been changed too for the better with the unit coming from the 4c, but the handling seems a little underwhelming when compared to the Focus ST or clearly the Golf.  Such a shame since in my opinion it could be a real rival to the Golf, yet with the cost being equivalent to the Golf and significantly higher depreciation I couldn't really consider it as a sensible alternative.

The 1 series looks great, but the boots a bit small so I didn't get as far as test driving this.  Therefore for me it was a toss up between a better specced and considerably cheaper (drive the deal has amazing prices) focus st.  I really like how they have made improvements in the recent facelift model for the driver infotainment display.  I didn't manage to get into this new incarnation but by all accounts they have made some real improvements to the torque steer.  The new torque vectoring control sounds like it might be similar to the diff on the pp gti?  Not sure though?  Anyway I very nearly went for this instead but am glad I haven't.  One reason being having seen other middle aged men driving around in them something just looked a bit out of place, personally I think the GTI is just that little bit more refined.
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Offline drisser

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Re: Test drives of other cars
« Reply #25 on: 01 April 2015, 21:02 »
Having also been in Audi / VW or BMW for the last 10 years, my experience of Audi is quite different.  I think the common denominator of bad experience is the large dealer groups, I detest them.

I have had really very good service from VW, Audi and BMW in Suffolk, because they are all smaller groups or individual garages.  My experience of Bury St Eds Audi has been fantastic, not stuck up, longtest drives, good deals on the table, great service, flexible regarding specs, delivery, pickup and nothing too much trouble.  VW, and BMW in Bury are IMO also very good.  If you want an Audi, PM me and I will give you the name of the sales guy I deal with there - we have had a few cars from them and buying our A1 for my GF was a great customer experience.

By contrast I looked at a used 325D from Cooper BMW and it was awful.  I asked the guy for a 24 month PCP with max deposit to trade in my gf's mini.  He sent me a 48 months PCP with minimum deposit and giving me cashback ?!!  I phoned and complained and said why would i want to pay interest on finance and get cashback..was a total mis-sell, only when I used the word "FCA" (financial conduct authority" could I get my £500 deposit back.

So my common theme is small dealers are better and more personal, regardless of brand.  I think a lot of the bigger groups within Audi and BMW have had it too easy for too long.
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Offline phope

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Re: Test drives of other cars
« Reply #26 on: 02 April 2015, 00:24 »
Wife and I need a sensible spacious car for the labrador, and also her photography gear, so the two cars we have tend to be an estate, then something fun or different, whether that be a GTI type car, convertible, sports car, etc (sometimes sensible as well, if we had a need for two sensible cars) We can't have children unfortunately, so can spoil ourselves a little with the money that little brats would cost anyway

Tend to get bored of a car after a couple of years, so am always sort of looking at what our next move could be.

If I wasn't doing as much mileage as I am at the moment, then a Golf R would have been top of the list.

Audi - being on first name terms with my salesman at Dundee Audi always helps. I could wander in any time, and get a test drive of anything I want. Great service from sales, service and parts at Dundee Audi, and bettered a Drive The Deal quote for a TTRS we bought for my wife back in 2010. My salesman wasn't affronted in the slightest when I said I was ordering a GTD rather than order a new model TT, as he knows he's now my first choice when I look for new cars. Last car ordered was a A6 Avant Ultra last May, and the deal and customer service was top notch as always

The previous model used S3 I bought from Perth Audi on a whim was the single most disappointing car I've ever bought - thought it would be like my Edition 30 turned up a level, but the suspension was firm as anything, and car was very disappointing. The current A3 is dull as hell so the current S3 could be the best car in the world, but I never even considered it.

Both it and the BMW 1 series seem to be the cars that people who don't know cars buy because they think it makes them look sophisticated to their neighbours :rolleyes:

Aberdeen Audi are good for service and parts, but have had mixed experiences from sales both for used and new cars - always willing to get me test drives though, but a couple of the salesmen there are so cheesy, it's painful (one in particular seems straight out of TOWIE  :grin: ). Courtesy cars have included Q7, Q5, S5 and being handed the keys to various other nice models over the years when in for service. Can't see myself buying an RS4 or RS6 anytime soon however. A4 range is getting very old, but the RS6 would absolutely be the first thing I bought should my lottery numbers come up.

Despite Dundee & Aberdeen being part of the same group, Aberdeen don't budge as much on price, whereas Dundee being the smaller garage are much more willing to deal. Aberdeen Audi are one of the top selling dealerships in the UK & Europe however, so there must be too much money in the oil industry, despite the oil price at the moment. Dundee is getting a completely refurbished showroom soon, and Aberdeen is getting a big new expensive showroom and huge service centre getting constructed as well, so they must be doing something right

One of my clients also swears by Highland Audi in Inverness, but he's considerably richer than me many times over, so probably gets anything he wants  :grin:

VW - didn't even test drive any of the Mk7 models before ordering the GTD in the company car scheme, and you know what, I didn't need to - I've always found the VW range to be spot on in terms of what I expect them to be. Bought my Edition 30 the same way. The local VW dealer in Aberdeen has improved hugely in customer service since the mid 1990s and get good service from sales, service and parts. A salesman I know there quite happily offers test drives whenever I ask, and got me an extended test drive of a Touareg R-Line last year when I enquired.

For the money, the GTD is miles ahead of the A3 (in my opinion)

The VW dealer in Dundee, Barnetts, also seems pretty good, but never got back to me when I was buying a CC back in 2010, and we ended up getting the (used) CC from Camerons, the Perth VW dealer who were very good, with great service and weren't pushy in the slightest

BMW - I've never been a BMW person to be honest. I find the styling more than a little awkward, and despite virtually all the motoring magazines wanking themselves silly at the rear wheel drive 'feel', I've found them to be fairly mundane to be honest, M models excepted. My younger brother has a last generation 2-series, and has had a number of fiddly issues especially with suspension and steering rack, so that's put me off as well.

I would like to try a BMW i8 as it seems a really interesting £100k alternative to 911, R8, etc....but I'm not in the market for a £100k car  :grin:

The 6 series Gran Coupe is a nice (huge) car though, but the cost....

RWD in winter weather is another thing that puts me off, and the number of X-Drive 3 series and 1-series models I see around in Aberdeenshire seems to back that up - I see a lot of them going around now.

I did express an interest with the BMW dealer in Perth about getting a drive of a 5 series Touring when we were looking to replace our 2011 A6 Avant, but didn't hear a peep back. Just as well, as when our new A6 was driven into back in January, we received a 520d Touring as the courtesy car. Soggy, underpowered and interior seem very worn - probably due to being a hire car with lots of users.

Mercedes - no, I'm not a taxi driver, so an E-Class was ruled out immediately. C-Class is way too cramped in the back. My colleague has a new A-Class diesel, and it seems OK (even with the dash-mounted screen) but again, just isn't for me. Nothing else in the range remotely interests me

Porsche - test drove a new model Boxster S a while back - very nice car, and an accompanied test drive with the salesman from Porsche Aberdeen on a very wet day was fun, and he was egging me on not to hold back. No issue getting a test drive but the fact I was driving an Audi RS at the time might have swayed their judgement. Couldn't justify the extortionate price in the end, and in my job, turning up at a client with anything Porsche would cause endless amounts of grief and conversations about immediate discounts :grin:

If you ever want to feel violated, start pricing up a new Porsche...an Audi is a bargain in comparison

Land Rover/Range Rover - did consider the Freelander or Evoque, but the Freelander was prehistoric inside, and the Evoque was nice, but very cramped & expensive. Didn't bother asking for drive of either. Father in law has an old Discovery that seems to have been remanufactured several times over with the amount of parts that have been replaced over the years. My brother's bad experience with a Range Rover Sport means I'd never consider a Sport/Discovery.

« Last Edit: 02 April 2015, 00:29 by phope »
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Offline hardmonkeys

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Re: Test drives of other cars
« Reply #27 on: 02 April 2015, 01:30 »
Not a test drive this time, more service commendment, my A4 is due a cambelt next month, rang Poole Audi up to get it booked in, Monday 27th March, they told me, seeing as it's a cambelt, they don't Rush their techs so if it was ok with me, could they have it Saturday morning, to service it(planned) then crack on with the cambelt first thing Monday morning, seeing as I live in Weymouth, Poole is 35miles from me, luckily I work in Poole, albeit Tuesday-Saturday, so don't really want to wait all day Monday for a phone call then fight my way to Poole and back behind an early (3:30am) start Tuesday morning...oh..I need a courtesy car too

'Yes not a prob, you can have a courtesy car all weekend'

With VW and most garages I know, it's in and out in a day, or if not, the courtesy car has to go back on the day

Would recommended Poole Audi too anyone

I have never had a problem with loan cars from my VW dealer and usually will get something half decent as well. Never got a turd either.
Always get a nice greeting from Captain Peacock the site Marshall. Always get offered a cup of coffee and free WiFi should I choose to wait around.
If Carlsberg did Volkswagen dealers I think mine might have just about cracked it !!

I can't say I've had a problem with loan cars when it comes to servicing, I won't use Breeze Poole, for servicing as I found their after sales was atrocious, I used Heritage In Dorchester, they were great, always helpful and informative, always had a different loan car so to try Thera be so to speak, never had a Toureg though  :smiley:
'05 VW Golf Mk V GT TDI Laser Blue
'98 VW Golf Mk IV GTi Black
'97 VW Golf Mk III GTi
'58 VW Golf Mk V GT Sport TDI Steel Grey
'10 Audi A4 B8 SE Multitronic


'00 VW Golf Mk III.V Cabrio
'12 Audi A5 S Line Black Edition
'03 VW Golf V6 4motion

MK3.5 Cabrio 2.0 8v Automatic to 2.0 16v Manual Conversion Project

http://www.golfgtiforum.co.uk/index.php?topic=272728.

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Offline matchboy

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Re: Test drives of other cars
« Reply #28 on: 02 April 2015, 10:13 »
Funny story regarding Audi:  a few years ago, my (minted) brother went to change his car (yet again) - went down to Audi to buy an R8 - now he turned up in a t-shirt, scruffy jeans and unshaven.  Two oik salesman treated him with an inordinate amount of disdain and level of rudeness because he didn't "look like an Audi customer" that after 5 mins he walked away.  Nipped down the Porsche garage and bought a new Carrera 911 4S and paid for it in one hit.  Drove back to the Audi garage, revved the engine, the 2 salesman came outside, opened the window and said 'what a shame, you've just missed out on the easiest sale of your life' - then drove off to open mouths and pig sick looks on their faces.

I'm sure Audi have some really good dealerships and salesman, but I've yet to come across them.
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Offline CraigW

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Re: Test drives of other cars
« Reply #29 on: 02 April 2015, 10:32 »
Funny story regarding Audi:  a few years ago, my (minted) brother went to change his car (yet again) - went down to Audi to buy an R8 - now he turned up in a t-shirt, scruffy jeans and unshaven.  Two oik salesman treated him with an inordinate amount of disdain and level of rudeness because he didn't "look like an Audi customer" that after 5 mins he walked away.  Nipped down the Porsche garage and bought a new Carrera 911 4S and paid for it in one hit.  Drove back to the Audi garage, revved the engine, the 2 salesman came outside, opened the window and said 'what a shame, you've just missed out on the easiest sale of your life' - then drove off to open mouths and pig sick looks on their faces.

I'm sure Audi have some really good dealerships and salesman, but I've yet to come across them.

Like that story Mark

Worked out well, i'd take a 911 over an R8 any day of the week