Anyone had a frozen touch screen display?

[AdmiralGant]

Mine has no Nav, just the standard system. It went into VW colchester and they could not find anything wrong. The next morning it was frozen again. They said unless I could show it doing it, they can not help. I then sent them 5 videos off my iphone and email system showing it frozen, but they said they could not upload them, despite me sending it to my work computer and playing the video.

The latest is they asked me what solution I can suggest ! It then worked ok as warmer temperatures but in the last week, it has played up to not working at all on a 12 mile journey, some functions working and then it completely doing its own thing.

I am going to try them again this week by taking my iphone in to show them, as opposed to the usual home collection service, but it will mean taking time off work.

Anyone else had this over the cold spell??

[Marcus P]

Yes I have the standard system and mine also froze over the recent cold spell 

[AdmiralGant]

I think my lease company have suddenly woke up and are getting it sorted, I will let you know the outcome. 

[Ginagee]

Mines doing something a little bit like this - and irritatingly it's an intermittent issue.

I plug in the iPhone to play music... I can navigate through my playlists/artists etc, but on selecting a song/album... it just doesn't play. Tried unplugging & plugging it back on again, tried plugging it in when I've tapped in the pin. Tried selecting the music on the iPhone and it plays, but can't control it from the dash screen.

It's my GTi's first birthday today, so as a treat, it's gone in for it's first service today (6840 miles!). I've asked them to look into this and hopefully they'll give it that firmware update.

[Ginagee]

Edit to above: VW Halifax just called. They are ordering a new media screen. Hopefully will fix issue.

[Night Blue]

I have had this since day one (Dec 2013) and have the pro screen. I have had the screen changed, the gubbins behind it changed, the car has been in 4 times to get this fixed. Yesterday I was told by my dealer that they had 12 cars (GTI and Polo) with the issue and the thought is that its some sort of dampness that gets in when the car is cold.

Mine also changes the radio station and the head up display on its own. I also get the ICE going into MUTE mode so that you don't get to hear anything.

I too felt I wasn't believed so each time its possible I pull over and take a video.

[Dolphin]

Bought golf GT a month ago. Started getting frozen screen with two weeks. Videod the problem and taking to Dealer for checking. Dealer says they have never met the problem before.
Awaiting outcome

[peterdoherty]

Have mine booked in for next Tuesday - apparently there is a SW update to fix it... will believe it when it works fine for a few cold days after

[linc-dub]

Mine froze last week for the 2nd time in 5 months of ownership - rebooted it and all ok since

[GerryD]

I've had mine in twice with same dealer, but different sites before Christmas.
Mine was freezing intermittently for a few weeks and started skipping tracks on the SD card when I turned the volume up
They performed the software update, and this was confirmed by the second dealer.
After the first trip, one morning, the system phoned one of my quick dials on the head unit. The phone was in the door pocket.
After the second trip, they said nothing could be found but recommended that I reset the Bluetooth between phone and system.
I also cleaned the "." Files off the SD card again, and touch wood it has behaved itself for over a month.