Anyone had a frozen touch screen display?

[AdmiralGant]

During the last 2 weeks my touch screen display has either frozen completely so whatever you touch it does nothing, or it has a delay or it has a mind of its own. Anyone else had this?

It has been into VW Colchester, they could not find anything wrong at all, despite me telling them it does not work when the car is cold, worse when outside temperature is close or below freezing, but then after 20  minutes it will work fine.

When the screen freezes, the passenger door mirror also fails to curb drop when in reverse!

I have now sent them video footage of the fault on Monday after further discussion, but they have not called me since.

Thanks

[logeyboy]

Mine has done this but only once.

It was a cold morning. I could change radio stations on the steering wheel, but the screen was completely frozen.
Was a pain as needed Sat Nav that day.
I drove about 7 miles, stopped for fuel, re-started engine and it sprung back to life.

I'm going to monitor it as the temperature drops, if it does it again it's going to VW.

[Happy Hippo]

Mine has done it several times and I lose most of the electronic features on the car when it does. It is simple to cure though, just press in the on/off button for 20 seconds and the system resets itself.

[Nuggsy71]

Happens to mine when it's really cold, had it in to be checked a couple of weeks ago, and they updated all the software, but it still happens, so not great for something that cost about £1800 

[Stuartr1024768]

Yep had it happen a couple of times when weather is cold, cleaning the screen seemed to help !

[Misterp]

Mine freezes and goes off when you connect the iphone via the media cable.

[Darlo]

Yes had this problem and it went in twice before they agreed it was faulty. I filmed it in the end to prove it. Had a new touch screen installed and all is well. Mine was only ever faulty when it was cold

[am1w]

This is worrying.

From what I can see from the previous posts, most have the DNS Pro which occasionally suffer with frozen screens.

Anyone with the DNS or CMS having the same problem?

[dippy_x]

I just have the standard CMS system - No nav at all.  Not had the system freeze up on me yet (13 months of ownership now).

[logeyboy]

Mine has doen this with the standard Nav.