yes, I have spoke to VW finance directly now, they are saying it will take 2 weeks to get back in touch, that is poop. So I know I am going to have to play the waiting game. VWUK and dealer aware.
the only alternative is to wait for the car to be properly repaired, they put me in a proper gti or gtd replacement car until it is properly fixed and repaired, then hit them hard for compensation (3 months minimum finance repayments)
Citizen advice Bureau was helpful, and I kinda know where I stand if I want to hold out.
freak thing to happen to the golf, but it has happened and so far less than impressed with how I am being treated.. I hate people trying to 'shmooze' and show they are concerned but do very little to escalate and offer any real options.