BW12 club

[Jimmy Filth]

What stage is your car at?

[marting]

I picked it up last week.  They told me that they have a 5 day turn around for delivery but in the end it took 10.  Fair play to them that thy sorted the PDI out in a day, as I had waited for so long for delivery.

[JakeF]

So the plot thickens - my dealership rang me today and apparently my car has been in the UK since 19/03 and they're promising an update tomorrow on when it will be delivered to the dealership (they say this is taking longer owing to the March rush) and then I've agreed to have my PDI delayed so that it's not rushed into the final week of the month for registration before April.

[Jimmy Filth]

Blimey, that's somewhat embarrassing on the part of VW.

[JakeF]

Yeah it all seems a bit odd to me Jimmy! I'm not really complaining but I would rather have the right information where possible.

[Jimmy Filth]

Absolutely.  ALS, with the amount of vehicles they ship it is inevitable there will be one or two errors, but still frustrating all the same.

[JakeF]

Each day another story - it appears someone can't understand the VW order system and my car definitely is still in Germany - bit gutted after being told yesterday it's in the UK... 

[Jimmy Filth]

This is all getting rather silly now. Have you spoken to VW UK directly?

I'm vexxed that there have been 8 ships to Grimsby this week and only one to sheerness and Tyne! Kind of pales in comparison.

[JakeF]

I've tweeted at VW a few times and what they've said has been right so far, but they are referring me back to the dealer each time I ask for specifics. Sadly the specifics (which boat, firm ETA) are either unavailable to my dealership or they don't want to tell me (suspect the former).

I'm thinking of giving it until Wednesday next week - as I was advised by my dealership that there is definitely a boat scheduled from Emden to Sheerness for then - and if the tracker doesn't update I will be giving VW a call to chase them because it will have been built for several weeks during which multiple Sheerness-bound boats have departed from Emden.

Of course once it arrives and is ready for me to collect all this waiting and frustration will just melt away!

[Jimmy Filth]

Next wednesday! That's ridiculous! I've been watching and they have boats heading to Grimsby about two every other day, sometimes more. Can you not insist they get it to Grimsby and then to the dealer from there?