Author Topic: Wing Mirrors not folding in  (Read 39841 times)

Offline corgi

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Re: Wing Mirrors not folding in
« Reply #60 on: 14 February 2014, 16:16 »
You need to be careful offering advice (or for that matter using it) about rejection unless you know what the process is in Ireland. It may be the same, it could be similar and is just as likely to be different.

I think the best advice is to talk to the dealer about the issues and understand how they plan to remedy them. If that is not satisfactory escalate, the discussion with VW Ireland... If you go that far and can't find a satisfactory fix, then discuss rejection.

Having said that, it would be interesting to know if the car is listed on VW's systems as a mis-build, because if it is why was it allowed to leave the factory and even when it was why was this not picked up at PDI..?
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Offline Mark V GTD

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Re: Wing Mirrors not folding in
« Reply #61 on: 14 February 2014, 17:57 »
You need to be careful offering advice (or for that matter using it) about rejection unless you know what the process is in Ireland. It may be the same, it could be similar and is just as likely to be different.
Corgi - I am always very careful in any advice I offer.... my suggestiom to reject is in the context of VW Ireland saying "Your car is a mis-build and we cannot do anything to rectify". Then rejection is the only route and quite honestly the only possible remedy. I am however advocating encouraging the dealer to get the correct mirrors installed (by some method) and restore the car to the one that was ordered and is the subject of the contract to supply they have with Chris their cutomer....

Offline mike77t5

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Re: Wing Mirrors not folding in
« Reply #62 on: 15 February 2014, 10:51 »
Its strange how the standard spec of a car can change between countries. I've noticed that the xenon lights with led drl's are an option in Ireland. Bloody expensive also.
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Offline JoeGTI

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Re: Wing Mirrors not folding in
« Reply #63 on: 15 February 2014, 10:57 »
Its strange how the standard spec of a car can change between countries. I've noticed that the xenon lights with led drl's are an option in Ireland. Bloody expensive also.

You guys in the UK are the exception. Your standard spec is far ahead of most of Europe.
In Ireland, the taxes on new cars are huge so the importers strip down the spec to get the car under an acceptable price point.
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Offline itavaltalainen

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Re: Wing Mirrors not folding in
« Reply #64 on: 15 February 2014, 11:11 »
UK spec for my GT estate (highest spec) is far behind Highline spec in Germany....
Had to pay extra to get Xenon+LED-DRLs, 2 zone climate control - extra, heated seats.... you guessed it!

It came with folding mirrors though...

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Offline stiggy786

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Re: Wing Mirrors not folding in
« Reply #65 on: 16 February 2014, 10:36 »
With regards to theatening rejection as leverage in negotiation, does this work? If I turned around and said I wanted to reject my car I bet my dealer would bite my arm off at the opportunity to sell it for £3k more to the next impatient can't be bothered to wait 4 months guy who walks through the door (regardless of lack of folding mirrors), let alone laying down a red carpet for me to make my demands. Does this threat work in practice?
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Offline monkeyhanger

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Re: Wing Mirrors not folding in
« Reply #66 on: 16 February 2014, 11:23 »
With regards to theatening rejection as leverage in negotiation, does this work? If I turned around and said I wanted to reject my car I bet my dealer would bite my arm off at the opportunity to sell it for £3k more to the next impatient can't be bothered to wait 4 months guy who walks through the door (regardless of lack of folding mirrors), let alone laying down a red carpet for me to make my demands. Does this threat work in practice?

Rejection is the route for a dealer that can't or won't rectify your issue. Has the dealer totally stonewalled you yet? If they won't do the remedial retrofit themselves and aren't willing to pay for another company to do it then it would appear that you certainly have grounds for rejection, under EU laws if not domestic Eire laws (although I suspect Eire laws would also protect the consumer against receiving an inferior/not to specification product).

To be honest, I would not entertain chasing quotes elsewhere for the retrofit and ask the dealership to pay the bill. You will have no warranty coverage on the retrofitted parts beyond replacement of the parts for 2 years (no labour coverage, it will not be seen as a part of the car you bought), and in the dealership system it could always be flagged as a mis-build, harming your future part ex value.

If they say they can't do it and don't offer an alternative then make moves for rejection. If they offer you money to keep the car, make sure that it more than covers a cost of a retrofit. Even if you intend on pocketing the money and living without, that is the minimum amount of money I would be looking for in recompense.

The longer you live with the issue, the harder it is to reject, but the time you brought it to their attention is taken into account.

At the end of the day, knowingly selling you a lesser car than the one you ordered and paid for, without making you aware of the mis-spec is fraud. They made you aware that the car spec didn't have folding mirrors as standard to cover up their cock-up - still fraud.

I would mention that if they laugh off your intent to reject. I'm sure the local papers would love to know that your dealership sold 4 people inferior spec cars for proper spec prices and tried to pass off the missing spec as something you needed to spec at additional cost, but didn't - maybe the other 3 are driving round oblivious to the issue you are currently facing because they believed the dealer lying to their face.

I would get in contact again, offering them a week to propose a solution and after that date, if you haven't heard from them or if they propose an unsuitable solution, you would be looking into starting rejection actions.

Speak to VW Ireland again publicly on Facebook - it's amazing how compliant they are when they have an audience of potential customers watching their responses.
« Last Edit: 16 February 2014, 11:39 by monkeyhanger »
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Offline karlak

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Re: Wing Mirrors not folding in
« Reply #67 on: 16 February 2014, 11:50 »
If it were me, it would very much depend on how you have purchased the car and what you intend to do with it.

- If you have gone for a PCP and decide to trade it in at the end, then ask for a large amount of compensation to cover the mis-build.

- If you are buying the car outright and selling at the end privately, then I would be careful.  ANYONE who comes to buy your car when it is up for sale will almost certainly be an enthusiast, have read the specs to death and done their research.  The first thing they will notice is that the wing mirrors aren't folded in when they arrive.  Then what ?

I reckon any future buyer would walk away from your car and go buy one that was built to spec.  So, it could be very difficult to sell the car.  Will they believe the mis-build "story", will they think the car has been crashed/repaired and not rebuilt correctly.  Too many unknowns for me I'm afraid.


Good luck with whatever VW offer you, just think long term and make sure the offer is worthy if you go down that route.

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Offline Mark V GTD

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Re: Wing Mirrors not folding in
« Reply #68 on: 19 February 2014, 09:14 »
Any update on this please?

Offline GTI7me

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Re: Wing Mirrors not folding in
« Reply #69 on: 19 February 2014, 09:19 »
My advice would be to reject the car and insist you keep the one you have got until the replacement arrives. That is what i have done and am due my replacement 1st March.

Make sure you get VW Customer Services behind you as they seem to have plenty of leverage over your dealer.

J


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