Should have joined this forum ages ago! 09 gti, 51k, DSG, full service history. Cam error showed up on 11 July as we were in Wales going on holiday. No prior warnings. Got carried to my local VW dealer who has had it since. Diagnosed cam adjustor failure, resulting in damage to timing chain, tensioner, cam shaft, cylinder head etc.. They want £4600 to put my car into the condition it should be in normally and have offered 'goodwill' of 14% (=10% VW + 4% garage). Any advice? I'm shocked by VW's attitude on this.
Update 29/07/15: I refused Customer Care's offer, pointing out that my mk5 GTI had succumbed to an engine fire at 48k, and their brand is at an abysmal low with me. After reconsidering they came back offering 50%. Suppose I should be grateful....