hi Guys,
My build week was 17/11/13. I received a courtesy car from VWUK about 3 weeks ago as it was supposed to be bw 03/11/13 when I placed my order. This is the issues I have faced:
I have been in regular email contact with my dealer and was fine until recently. Once I got the courtesy car I recieved a call from my dealers as to why VWUK have given me a car? I said im not to sure but cold be down to bw delay
...he jumped on his high horse, we will not pay for your courtesy car and you need to ring vwuk and ask them and then call us back
yeah right like I work for you, if you cant be bothered to call vwuk then neither can I be bothered to call you back!!!
Then on the 3rd Dec, I receive an email from my dealers with documents attached that I need to complete and sign back. Checked the documents over the weekend and realised that the documents have incorrect figures on and term ( this is about the 3rd time since placing my order I have received incorrect documents with muchhigher figures) . On the Monday I email main dealers back and asked them to check documents before sending out a if I signed the docs there could be an issue. Then I called VWUK to advise that the dealer has delayed me returning the documents to no fault of my own, they turned around and said we where about to call you as you car has been with the dealers for 2 weeks, they have told us you have been informed and you have not collected the car and the courtesy car needs to be returned asap,
I was fuming, called main dealers and asked why I was not informed, he said well I sort of did tell you, explained we have been emailingbackwards and forwards over the past 2 weeks and no mention of car being with you 2 weeks ago.
Main dealers response was oh your car has the iphone 5 lead and you should count yourself lucky as the price you are getting the car for with the extras, I dont think anybody in UK is getting this price ( but you supplied me with a quote, so have you made anthor error) once I heard this I told him to cancel my order as have lost trust in this dealership.
Next day VWUK called me avery nice man and i agreed to still go ahead with the order
The thing is I was so happy with everything and at the last few steps they cocked it all up
