Honesty the Medway and Maidstone have MASSIVELY pulled up their socks with new managers and VERY VERY rare to get a wrong part.
The trouble with all this internet ordering sh!te is the branches have no connection with them and only Wembley deal with it and they're pretty useless tbf. Staff in store hate click and collect orders purely because they have zilch control over them and can't do a lot with them, can't price match etc or see what the prices are online.
IMO they should get rid of click and collect and combine carparts 4 less or something or sort that system out properly.
In store in the two branches I deal with over the past year has been a gigantic improvement.
Anyone in Medway, just ask for James, Ben or Andy if he's in and those three are absolutely top lads, especially Ben on anything BMW.
I can't not speak up for the good side of Eurocarparts when on two occasions, one being wrong brake pads and only noticing at 5:45 thus missing last vans and no chance me getting there and once a last minute order for discs and pads all round on a van that got booked in for evening work last minute, the manager or an employee has said "Don't worry mate I'll go that way home and drop them off".
Saved my arse big time.
So don't slag the whole company off, some extremely helpful people there.
