This actually reminds me of a horrible situation at Honda. Boy was I stuck between a rock and a hard place.
The Honda site had a terrible car park, really close spaces and not many of them.So I'm handing over this brand new CR-V, explaining the controls. Whilst sat in the car, some of my other customers turn up in there 52 plate KA, bag of nails, tons of aesthetic damage, horrible thing. They were coming in to sign some finance docs with me. So they pull up next to us, and the guy (about a 70 year old bloke), opens the door wide open, and hits the brand new CR-V. Honestly, the bang sounder awful! And this is just the start...
So the bloke is completely oblivious to this, shuts his door, locks the car, and starts walking towards the dealership door. Now my customer I'm sat in the car with, jumps out, and starts f-ing and blinding at him (in my opinion, quite rightly so!). To make matters worse, the KA bloke just categorically denied he had done it. At which point, handover customer gets me involved to try and back him up. As I said, rock, hard place, which one to choose?
I was extremely lucky that one of my colleagues was in the car park also, who took my finance customer inside, whilst I stayed with the handover bloke trying to calm him down.
To this day, that had to the be one of the most awkward positions I've ever been in.