been promised a courtesy car from next week from VWUK, they told me to contact the dealership afew days before to ensure car availability. Called my main dealer and asked about the arrangements for the courtesy car, they told me we do not do courest car and why have VWUK authorized a courtesy car you dont qualify for one..... :undecided:ahhhhh i replied, they said we have no record of this and you need to get in touch with vwuk and then call us back and tell us what they say!!1 I was fuming I said firstly you make it sound like im making it up, secondly VWUK offered a courtesy car without me complaining...
got on to vwuk and told them how embarrassing the conversation with my dealship was, they apologies , I told them that you need to contact my dealership and call me back to update me about the arrangements for the car.......not pleased!!!