Author Topic: what the f@@k is going on !  (Read 4391 times)

Offline firefly125

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what the f@@k is going on !
« on: 22 October 2013, 20:23 »
well my car  has "according to the on line tracker" been at my dealer for 2 WEEKS and 4 days  already & yet I have had NO phone call / email to say it has arrived , after speaking to the manager on a sat morning to his credit he spoke to vw , and arranged a mk 7 1.6 tdi golf to be delivered to me on the monday as I was over the 20 week wait mark this was delivered 3 weeks ago yesterday ( my car by the way was ordered on Saturday 11 th of may ) now I could ring the dealer myself , but why should I chase them its there job surely , plus Im not an impatient person & to be honest I have been waiting so long the shine has well and truly gone ( like many of you on this gr8 forum I have starting thinking of the alternatives ) however im still wondering what the hell has happened to my car ! surley the dealer wants my money don't they ? or is there another reason for them not getting in touch ?? help please !

Offline CraigW

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Re: what the f@@k is going on !
« Reply #1 on: 22 October 2013, 20:29 »
The only way your going to find out is to contact the dealer. It may be that the tracker is wrong however my bigger concern would be that something has happened to the car during transport to the dealership or maybe even at the dealership hence why they have not contacted you.

Yes they should have contacted you but get straight on the phone to them tomorrow and demand an explanation or better still go into the dealership to find out what the hell is happening

Offline Jimble

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Re: what the f@@k is going on !
« Reply #2 on: 22 October 2013, 20:51 »
Perhaps he's on holiday? :rolleyes:
Currently pootling around in our family wagen, a Tiguan SEL 😂

Offline 2014GTi

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Re: what the f@@k is going on !
« Reply #3 on: 22 October 2013, 20:51 »
It's a real shame that some dealerships aren't keeping their customers informed. :(
My dealership has more or less kept me up to date at each step with weekly/2 week updates.
If it wasn't for the fact my dealership was keeping a eye on the system, I would have missed out on adding the reversing camera. Soon after my build week got confirmed, before the option was back on the online VW Configurator.

I echo Craig, get them rung up first thing in the morning and find what is going on.
2014 Volkswagen Golf GTi
2004 Volkswagen Golf R32
2011 Volkswagen Polo Bluemotion
2001 SEAT Arosa TDi S
1999 John Cooper Mini Works S
2005 Vauxhall Astra SRI CDTi
2004 Volkswagen Golf R32
2002 Audi S3 quattro
1999 Peugeot 206 Grand Tourisme

Offline harryhackenbacker

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Re: what the f@@k is going on !
« Reply #4 on: 22 October 2013, 20:55 »
Get down there , could be something simple ,but best face them and see . :wink:
MK7 R 3 DOOR DSG PEARL BLACK FULL SPEC CARBON
LEATHER

Offline firefly125

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Re: what the f@@k is going on !
« Reply #5 on: 22 October 2013, 21:20 »
my concern is that it has been pranged & by now repaired yet I will be none the wiser , plus if that is the case than there hardly likely to tell me the truth eh ! to be honest the only times I have spoke to the dealer in this process , I have been the 1 to call them , so im been stubborn by not calling them , like I say they must want the nigh on 30k in there  bank and not in mine ? no wonder were in a recession when car dealers behave so "whatever"

Offline Chief1337

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Re: what the f@@k is going on !
« Reply #6 on: 22 October 2013, 21:37 »
There has obviously been some mix-up. You sound like you don't want your GTi now though? I personally can't wait to spend the money and get behind the wheel!!

Get on the phone first thing in the morning, or as others have said go down to the dealership in person and find out what's happening.

Don't make assumptions, if they have 'damaged' and 'repaired' your car, it'd be extremely unethical for them not to tell you. Ask them outright and as always with any vehicle, especially a brand new one, inspect it very carefully.

Offline harryhackenbacker

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Re: what the f@@k is going on !
« Reply #7 on: 22 October 2013, 21:42 »
my concern is that it has been pranged & by now repaired yet I will be none the wiser , plus if that is the case than there hardly likely to tell me the truth eh ! to be honest the only times I have spoke to the dealer in this process , I have been the 1 to call them , so im been stubborn by not calling them , like I say they must want the nigh on 30k in there  bank and not in mine ? no wonder were in a recession when car dealers behave so "whatever"

Doing a deal is a two way arrangement ,It's a short (or long ) relationship , now in the perfect world ,Order car , get
progress reports and a call to say it's here sort final paperwork etc ,you can have on XXXX  .
These days it's sensible to keep and eye on any deal situation ,It's sad but rare things work like clockwork ,yes did
for me ,but attitudes stink these days ,and they wait for you to chase them !!!!  So make it clear how things
are going to go  :wink:
MK7 R 3 DOOR DSG PEARL BLACK FULL SPEC CARBON
LEATHER

Offline GolfTi

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Re: what the f@@k is going on !
« Reply #8 on: 22 October 2013, 21:55 »
Quick phone call tomorrow should sort things out. Don't stress.

« Last Edit: 23 October 2013, 19:44 by Jimble »
Mk7 GTI. DBP, DCC, Winter pack. Mine since new, July 2013.
GTI no. 4. Golf no. 5.  VW no. 7.

Offline firefly125

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Re: what the f@@k is going on !
« Reply #9 on: 22 October 2013, 22:19 »
Not going to cancel chaps , Life's to short to start over , will go and see them This week & find out what the rub is ! Just find the whole thing very strange though , thanks guys tho for the advice a1 as always  :wink: