I wouldn't buy service parts from them except things like oils and greases etc and thats only because I have a trade card. They supply the general public that don't really know any better with regard to prices, so at the end of the day its supply and demand. I think the tools are very good though, and they do have some decent offers on these. They are also very good with their returns policy. The staff are simply undertrained. At the end of the day its a retail store, and most of them know very little about the automotive industry and automotive parts in general. There are a select few in store that know a little more, but they're slim pickings amongst the teenage girls that seem to make up the majority of their workforce. They can demand these inflated prices as more and more people are doing their own maintenance yet don't know any other local suppliers. This is due to good advertising which the likes of local or national motor factors don't do except at prime time on specific tv channels.
