Author Topic: Gtd problems continue....  (Read 8200 times)

Offline Snoopy

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Re: Gtd problems continue....
« Reply #10 on: 10 October 2013, 19:24 »
The trouble is that the knowledge seems to have gone from fixing cars at least at the dealership level. Some "techs" don't seem to know how to take a car to bits without exact instructions and bulletins from VW. I can understand this when it comes to the electronics, but basic mechanical components and trim for rattles etc seem to have plenty of techs stumped.
Theres a reason they are called techs not mechanics.
It all started going down hill about 25 years ago imo. At the time my family had a main dealerships. Mainly japan stuff like subaru. I use to go in as a teenager and watch the master techs and techs struggle to diagnose faults.
The MD and garage pricipal use to look at me and knew by my facial expressions I know just by the sound what the issue was.
As their techs ran round like blind mice.
A coment that was said then has stuck with me ever since.
They are technitions not mechanics, they dont know how to diagnose or fault find.
They are simply trained monkeys from a book. If its not in the book they haven't got a clue.
Same is true today except the workshop manuals and training manuals are TPS or TSBs and computer scanning tools.
Dont get me wrong you get one or two who have a passion for it and the fault finding skills, mechanical skills, and brains but its getting very rare.
The tails I get told weekly by family that still work in the motortrade what happens at dealerships they work at is just shocking.


« Last Edit: 10 October 2013, 19:35 by Snoopy »
Mk6 GTI  &  Mk1 GTI 
34 years of GTI ownership.

Offline mcmaddy

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Re: Gtd problems continue....
« Reply #11 on: 10 October 2013, 19:34 »
Hi guys thanks for all your comments.
We have just got the car back fixed- delighted!!!

The dealer have worked hard in having the car fixed as a priority.

I appreciate your comments on courtesy cars, I've seen both sides of it as when I worked at Mercedes we gave a class courtesy cars. However we also kept a few c classes for customers requiring a bigger car. Merc UK would hire equiviilent cars if they were involved so customers were kept happy. Also all of us salesmen had nice c-classes and If a customer of ours had an issue or there was a problematic customer we would give our cars and drive whatever we could find that night - customer is KING!!

I just feel that running a fleet of UPs and not much more isn't ideal. If our car was going to be in for longer I would have asked VWUK to consider providing a vehicle. Before Arnold Clark took over the dealership I used to use them for my company golf TDI estate. When I made a booking I would explain that I carried a lot of stuff and needed a slightly bigger car - they were great about it and I would always have a Touran or a golf estate and they were generally SE spec and normally diesels.

So I'm not being unreasonable and expecting one of their "GTI fleet" but a bit of flexibility goes a long way!
very true indeed. unfortunately the majority of dealers couldn't give a stuff what you drive and just supply the first thing they have. did they say what was wrong with the car?
TCR, Pure Grey, DCC, Dynaudio and Climate Screen.

Offline Nairn1980

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Re: Gtd problems continue....
« Reply #12 on: 10 October 2013, 19:37 »
Some suspension part. They used their GTD demo to trial and error. Once the part was identified I was asked if I wanted the demo part (now fitted) or a brand new part.
The demo has only done around 500 miles so I took the demo part rather than more messing around.

Offline barrym381

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Re: Gtd problems continue....
« Reply #13 on: 10 October 2013, 20:46 »
Some suspension part. They used their GTD demo to trial and error. Once the part was identified I was asked if I wanted the demo part (now fitted) or a brand new part.
The demo has only done around 500 miles so I took the demo part rather than more messing around.
you would be better taking the demo car as you will end up with most its bits  :whistle:

Offline Nuggsy71

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Re: Gtd problems continue....
« Reply #14 on: 11 October 2013, 12:40 »
Picked my GTD up on the 30th Sept, within 3 miles had a total software failure, had to be rebooted by the dealer, then a week later, same thing happened, (every single warning light came on, auto hand brake failed, speedo stopped working etc etc)
Back at the dealers last two days, and still no sign of it being fixed
and now driving a polo.
So much for a £30k car, not even two weeks old, and less than 300 miles on the clock.
Not happy !  :sick:
Gone : Golf MKVI GTD 3DR Manual, Black Pearl -Also now Gone MKVII Golf Gtd 3DR DSG Pure White, Pro Sat Nav, Leather, ACC, Keyless Entry.
Gone : 5dr GTI DSG, PP, Leather, Keyless, Tech Pack, Tornado red
Current: Golf 7.5 Gti PP Indium Grey, Leather, Dynaudio, DCC, Climate Windscreen

Offline Snoopy

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Re: Gtd problems continue....
« Reply #15 on: 11 October 2013, 12:44 »
Not good nuggsy71 probably a hardware issue causing the software to malfunction.
Mk6 GTI  &  Mk1 GTI 
34 years of GTI ownership.

Offline monkeyhanger

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Re: Gtd problems continue....
« Reply #16 on: 11 October 2013, 13:26 »
Computer says no!
Whey ya bugger! It's finally arrived after an 8 month wait....
MK7 R 5 door, manual, Lapiz Blue, Prets.

Offline CraigW

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Re: Gtd problems continue....
« Reply #17 on: 11 October 2013, 13:35 »
Picked my GTD up on the 30th Sept, within 3 miles had a total software failure, had to be rebooted by the dealer, then a week later, same thing happened, (every single warning light came on, auto hand brake failed, speedo stopped working etc etc)
Back at the dealers last two days, and still no sign of it being fixed
and now driving a polo.
So much for a £30k car, not even two weeks old, and less than 300 miles on the clock.
Not happy !  :sick:

I'd be tempted to reject the car and demand a new one  :angry:

Offline Nuggsy71

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Re: Gtd problems continue....
« Reply #18 on: 11 October 2013, 13:44 »
Totally fed up, looks like I'm stuck with the polo until next week, at this rate, it will have spent more time at the dealers, than on my drive.
You wait 5 months, you get your car, then you hand it back to sit up on a ramp.
Gone : Golf MKVI GTD 3DR Manual, Black Pearl -Also now Gone MKVII Golf Gtd 3DR DSG Pure White, Pro Sat Nav, Leather, ACC, Keyless Entry.
Gone : 5dr GTI DSG, PP, Leather, Keyless, Tech Pack, Tornado red
Current: Golf 7.5 Gti PP Indium Grey, Leather, Dynaudio, DCC, Climate Windscreen

Offline Nairn1980

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Re: Gtd problems continue....
« Reply #19 on: 11 October 2013, 17:46 »
Totally fed up, looks like I'm stuck with the polo until next week, at this rate, it will have spent more time at the dealers, than on my drive.
You wait 5 months, you get your car, then you hand it back to sit up on a ramp.

I really feel for you!!! I mentioned to the dealer that if a fix isn't found soon I was rejecting the car. The dealer principal said no problem, if you are not happy with the car take your px back, we will reverse the finance and pay back every penny you have paid. At least I had that offer available to me but after a 6 month wait that was my last option to be honest!