I kind of agree that you should stick it out. I would think that your exasperation will evaporate once the car arrives. I have been a silent, non-complaining sufferer unlike many on here. I am no fan of Volkwagen UK and try to avoid all their dealers like the plague. If it weren't for the lovely service only MJ Warner in Hertfordshire, I wouldn't be buying a VW at all. I ordered through a broker as I couldn't bear the nasty lowlife, fawning, ill-informed, unhelpful, badly-dressed, chavvy, unctious salesmen in at least three of VW's home counties dealers. Sorry if this is over-the-top, but VW dealers are truly, truly awful in this country.