BW39 Club

[Thornster]

Very nice.

Really hoping the weather doesn't mess up my collection plans tomorrow! Luckily the route is mostly Motorway (bit worried about Dartford Crossing though).

[sam67GTD]

and what a surprise another week rolls by and my car is still at "Your car is currently being built"

I give up!

Don't give up Rik! Get on to VW UK Customer services and complain bitterly. I was in the same position as you and after giving them an earful, the car was built and in the UK within 7 days. Picking it up on the 1st November.

[RikWebb]

and what a surprise another week rolls by and my car is still at "Your car is currently being built"

I give up!

Don't give up Rik! Get on to VW UK Customer services and complain bitterly. I was in the same position as you and after giving them an earful, the car was built and in the UK within 7 days. Picking it up on the 1st November.

I did Sam - they just don't seem to care! - I'm very close to cancelling and ordering a car I might actually get!
Been pricing the BMW's today....
I cant just wait forever, and I'm getting no answers from VW

[monkeyhanger]

Rikwebb: You're being treated shabbily but i'm pretty sure you'd still get yours quicker than a BMW ordered from scratch now. Time to call the executive office or pass an email onto the VW UK head honcho. Those emails do get read, mine was responded to within 2 days and I supposedly got priority shipping (it did move quickly from portside to ship - although most Tyne-bound cars do anyway).

[RikWebb]

Rikwebb: You're being treated shabbily but i'm pretty sure you'd still get yours quicker than a BMW ordered from scratch now. Time to call the executive office or pass an email onto the VW UK head honcho. Those emails do get read, mine was responded to within 2 days and I supposedly got priority shipping (it did move quickly from portside to ship - although most Tyne-bound cars do anyway).

Called VW CS again - don't know anything about me calling - car still at stage 20 checkpoint 7 of 8
I have complained bitterly - they cant do anything or tell me anything.
I asked to be put through to someone higher - they just tell me to speak to the dealership
I tell them I have spoke to dealership and do so regularly and that they cant tell me anything either.
I told to speak to dealership Brand Manager.

Nobody can tell me when I will get my car - or what's happening- this is plain stupid

Must be the worst customer experience and care I have ever encountered.

Is there any other BW39 folk waiting?

[JellyB]

This is a shocking state of affairs, even by VW standards 

I really do hope there is a loop that your car has been stuck in that they can unstick asap.

[RikWebb]

After throwing my toys

Just had a call from dealer and I will not get before the end of NOVEMBER
apparently my order at the factory has a note saying minimum 27 weeks

Enough is enough - 6 moths of my life wasted

discussing the cancellation now - and looking to order something else

[Moro]

This is really poor, and I'm gutted for you. I'm certain I would have cancelled by now too.

My concern would be that something bad has happened to the car during build.

I hope you fare better with whatever you decide to go with.

[RikWebb]

This is really poor, and I'm gutted for you. I'm certain I would have cancelled by now too.

My concern would be that something bad has happened to the car during build.

I hope you fare better with whatever you decide to go with.

That's my concern too - that its going to be a fixed bad build and cause issues further down the line.

I cannot actually believe that VW think this sort of treatment of customers is acceptable
Even though the dealer has just reminded me that I'm not the customer (and therefore cannot complain) - Leasedrive are.....
Its me that would be paying monthly for it - and its not cheap
I will be writing to the Exec office -
Paul Willcox, Managing Director of Volkswagen Group (UK) Limited

Words cannot explain how incredibly frustrated I am - I need to calm down

[monkeyhanger]

I can't believe how long it has been at stage 7 of 8 in the build and no-one can tell you why. I would say it has had a major accident on the line (maybe a services pipe or bracket etc fell on it, due to some line maintenance gone wrong etc - seen it happen while working at Fords) and you're getting a replacement one built soon.

You should be going higher than VW UK CS - take it to the top and email the head of VW UK. Chances are your dealer can't find out anything either.