There, I said it

Just been playing with the Bluetooth today whilst waiting for the wife to finish shopping, and discovered that you can't access the contacts list in the centre MFD using the steering wheel buttons, like I could on my old a scirocco.
It seems, to access your contacts, VW want you to take your hand off the steering wheel and use the touch screen of the infotainment screen, and then do a search (all one handed whilst driving with the other). Surely that can't be safe.
In the Scirocco, I could scroll down in the MFD using the steering wheel button, then enter the contacts list and scroll through or skip contact letters by keeping hold of the down arrow key. All of that functionality it seems has been removed from the MK7 (at least in mine it has).
I thought, no problem, I'll use voice control, but that seems flaky at best (unless it just me).
What do other people think ?