Steering Rack / Suspension Squeak

[monkeyhanger]

I can't wait to see the reaction from my dealer. They will have no come back with VW on this once since they didn't PDI the car correctly. With the noise from my steering is it even safe who knows what's been bent over the last week...

If any repairs are out of their own pocket (for missing them at PDI) then it makes me wonder whether they'd just whip them out and say no damage had occurred, even if it had - then leave VW warranty to pick up the slack if they fail at a later date.

[harryhackenbacker]

Unbelievable to think the suspension chock/Pucks thing was an Issue back on very Early GTI's in the 80's .

[Sootchucker]

To be honest, as this has occurred on a relatively large sampling of vehicles (just from the ones on this forum), it makes we wonder 2 things.

1. If VW (Germany or UK) haven't properly explained to the dealers about these transportation pucks ?

2. If these are being missed (not really unsurprising as they hide inside the suspension boot), then VW need to change the methods they use to secure the suspension for transport and perhaps go back to rubber blocks that fit over the coil springs and are clearly visible externally rather than hidden away ?

[cheets7]

Reading all these posts I think it's an absolute joke that you guys were having to jack the car up yourselves and see what's going on only to find those blocks need removing! Not good enough VW. On the plus side this will now go out to all the dealers to check this on the PDI.

[mk7gti]

I'm in the dealers now. Let's just say people are getting asked questions.

[GTI7me]

I'm in the dealers now. Let's just say people are getting asked questions.

Looking forward to hearing the results mk7gti. If you could get some kind of written statement so the rest of us can present it to our dealers that would be ideal!

J

[matchboy]

I also look forward to seeing what they say.  For the first time this morning (as I turned my music down when parking) I heard squeeking as I turned the wheel at low speeds.  I'm quite concerned to be honest as it appears its the same issue as you chaps are having.  Given that I am a total v!rgin with cars other than driving them I'll be interested in what VW say as I have no idea what I'm looking for and certainly no idea how to jack a car up!

If it does turn out that these bits of plastic should have been removed at the PDI stage I'm going to do my nut. 

[monkeyhanger]

Waiting on the sales manager to phone me back on my issue as my salesman is off today. It can’t wait until tomorrow as I’m off on my hols (Mexico) for 2 weeks tomorrow. If it doesn’t get sorted today to get the rears done then it’ll be at least a 2 week wait for me to get back to the UK.

[Sootchucker]

Well I went into the dealership this morning. Saw the service manager and the brand manager. Both were shocked and horrified that these had been left in (yes, they should definitely be removed). There are apparently 3 pieces fitted each side at the front which can be choice of blue or pink depending on the suspension set up (i.e. GTI/ GTD and whether it has DCC or not).

The service manager, went into the workshops and I noticed through the glass windows, her gather all the techs together, and wave the blocks I had handed her furiously at them all, and I could hear her shouting at them all (old and young) 

They then immediately took my car into the workshops, and allowed me to witness as their most senior tech lifted the car up on a hoist and examined all 4 corners. On mine at least, only the single pink ones had been missed, and it was explained that these would have been right at the top near the upper mounts, and had obviously just been missed. He then shone a light into the upper part of the shock mount and there was no marking or damage to both the piston or the rubber bump stop at the top of the mount, so my car was given a full bill of health.

Back in the showroom, both the service manager and the brand manager to be fair to them, took full responsibility and admitted it was totally unacceptable and gave me their unreserved apologies. It will be noted down in my records, just in case something develops over the coming months (which is apparently quite unlikely).

They did admit, that these new transportation blocks were not the best design and it was quite easy to miss one (not they said, that that was an excuse). Main result is that there is now a big poster (A1 sized) in the PDI bay warning to check and remove ALL transportation blocks, so hopefully at least someone else doesn't experience the same problem.

To be honest, I'm not going to push this further as to be fair it was just human error and the dealer has been brilliant so far (shame we can't say the same for VW UK), and at the end of the day, no harm done.

Would certainly check yours though.

[mk7gti]

My sales man was shocked i've never had so many people be nice to me in one day. They could tell I was the hacked off customer.

My car has been given a safe to drive tick but they agree the steering isn't right. I'm booked in on Saturday to have the shock mounts replaced. Really not good for a 1 week old car. I will keep you updated on progress.