aftermath of vw removing stereo!!

[pedrod316]

Put car into my local vw to get rear camera sorted, photo's below show what I was greeted with.....

Gutted, thought vw garages were equipped with more than a sharp screw driver ??

[charlie]

Wtf straight back it can be fixed standards obviously they haven't got any 

[Ginge 35Edition]

Fook me that's terrible! I hope they're fixing it?

[Booth11]

That's shocking     Have you taken it up with them?  What are they proposing to do about it?  Where do they find these people 

I  had a replacement tyre fitted today and the incompetent f*ckwits have marked the alloy 

[mike.]

That's an absolute disgrace, some of these dealers should be closed.
I would report that immediately to VW customer services. 

I have had that trim off my car three or four times for various upgrades and never marked it once.

[Adamp252]

f**k*rs, hope there going to sort it out.

[pedrod316]

I Called them up to complain so was told to email them photos ,no reply to email so a wk later i phoned them (yesterday) to ask what are they going to do about it, was told technician that worked on car is off ill so they cant ask did he remove/damage stereo or not.

But basically reading between the lines what the manager said was ,  why would the technician remove the stereo just to do a software update, so it looks like they are going to back him and deny it, so it will be my word against his??

[Adamp252]

I would be kicking off big time lol, say to them would you be happy if you we're in my shoes, then see what they say to that,

[charlie]

Email vw uk complain complain complain they are muppets

[Booth11]

Don't leave it at that.  They're just playing dumb in the hope that you'll go away.  Escalate it further up the line to VW UK as suggested