Forgot to mention I called the Vw Executive office/centre.
Was on hold then got cut off. Called back some snotty basket refused to check. Fobbed me off. He said he would email ground support and come to me tomorrow.
I also forgot to mention he was t best pleased that I had the number. So I said would it help if I made s complaint to one of the directors. I told him I'm a solicitor by trade (by 6 days mind) and if a client of mine has the hump I listen and fix so far as possible. I don't fob them off.
I asked him a logical question to which a silence Was the reply.
I asked if you confirmed my BW in June/ July and the Car was allocated BW 34. All this vw can do but they can't Pre empt completion of the build and secure a shipping space why is that and I also said please don't say delays because you knew from when the factory first closed in the summer that upon reopening you would be facing a 10 day to 2 week delay you could have booked all the cars subject to delays at the point they entered the build process.
Your system is flawed. Was my parting line.
I now look forward to a call. If my car is not on a ship to Grimsby, Tyne or sheerness then I 'advised' that there would be problems, as tomorrow will be the 9th day of sitting at Emden.
He also said he had emailed customer contact about two other people only to be told by the relevant department that they have not been allocated shipping slot yet. Complete and utter tripe.
