Author Topic: Car hailstorm damaged in Wolfsburg - what next?  (Read 16553 times)

Offline Neil_MK

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Car hailstorm damaged in Wolfsburg - what next?
« on: 18 August 2013, 13:16 »
OK so it looks likely my BW28 GTI was damaged to some extent in the recent hailstorm that hit Wolfsburg. My dealer is trying to find out how badly my car was damaged this week, but my thoughts have now turned to what would be an acceptable conclusion.

Should I just take the car anyway, knowing I may still get it in September and the car will be repaired to an unnoticeable standard?
Should I take the car but hold out for some kind of compensation?
Should I refuse the car and push for a rebuild, knowing this may potentially mean waiting another 5 or 6 months?

What would you guys do? Reports I've read suggest affected customers will be offered discount on repaired cars or a rebuild,  but this hasn't officially been passed on to me yet.

Interested to hear your thoughts.

Cheers.
Rejected - MK7 Golf GTI 5dr - Pure White - Hailstorm damaged (Ordered 24th April)
Rebuild on order - MK7 Golf GTI 5dr - Pure White - this time with Performance Pack - Confirmed BW40 (no hailstorms this time please!)

Offline AAddict

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Re: Car hailstorm damaged in Wolfsburg - what next?
« Reply #1 on: 18 August 2013, 13:18 »
I'd want a new build, but wouldn't wait that long.
Cancelled GTI, M135i beast mode.

Offline JellyB

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Re: Car hailstorm damaged in Wolfsburg - what next?
« Reply #2 on: 18 August 2013, 13:35 »
I am actually really glad they let you know the reason for any further possible delay but I would push for a full rebuild rather than have any doubts.

Only exceptions would be say the a car that will be only with you for 36 months and then on to another one?

Offline Gryzor

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Re: Car hailstorm damaged in Wolfsburg - what next?
« Reply #3 on: 18 August 2013, 13:50 »
I'm not sure I'd want to take the car knowing it had already suffered damage.  I'd be insisting on a rebuild, and depending on how long that would take, an equivalent spec loan car to use in the meantime, possibly with compensation op top of that if it turns out to be several months.
Pure White Mk7 GTI (5dr, Manual)

Options: Reverse Camera, Keyless, Adaptive Chasis, Climate Screen, Winter Pack, Discover Nav, Advanced Phone Prep

Offline CraigW

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Re: Car hailstorm damaged in Wolfsburg - what next?
« Reply #4 on: 18 August 2013, 13:57 »
If it was me I would accept the car but seek some form of compensation. The internals of the car should be fine and I'm sure VW would fix the damage 100% correctly before shipping.

Offline Neil_MK

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Re: Car hailstorm damaged in Wolfsburg - what next?
« Reply #5 on: 18 August 2013, 14:06 »
My current thinking is keep with it, unless I get an expedited build week on a rebuild, and insist on hefty compensation for accepting a damage repaired car. As Craig says, VW won't release a car that's not 100% repaired. And cars probably get damaged in transit all the time and repaired without the customer ever knowing anything about it.

Like the suggestion of a rebuild and loan GTI while I wait, but not convinced VW will go for that one  :smiley:
Rejected - MK7 Golf GTI 5dr - Pure White - Hailstorm damaged (Ordered 24th April)
Rebuild on order - MK7 Golf GTI 5dr - Pure White - this time with Performance Pack - Confirmed BW40 (no hailstorms this time please!)

Offline Gryzor

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Re: Car hailstorm damaged in Wolfsburg - what next?
« Reply #6 on: 18 August 2013, 14:17 »
It's true that the internals are unlikely to be affected, with any damage purely external and visual, and repairs will be 100% spot-on such that you'd never know.  However, just knowing it had been repaired would play on my mind "just because".
Pure White Mk7 GTI (5dr, Manual)

Options: Reverse Camera, Keyless, Adaptive Chasis, Climate Screen, Winter Pack, Discover Nav, Advanced Phone Prep

Offline CraigW

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Re: Car hailstorm damaged in Wolfsburg - what next?
« Reply #7 on: 18 August 2013, 14:23 »
It's true that the internals are unlikely to be affected, with any damage purely external and visual, and repairs will be 100% spot-on such that you'd never know.  However, just knowing it had been repaired would play on my mind "just because".

Yes but it would have been repaired (perhaps panels even replaced) by the VW factory and not some shoddy repair shop so you should have absolute peace of mind

Offline Brenbo

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Re: Car hailstorm damaged in Wolfsburg - what next?
« Reply #8 on: 18 August 2013, 15:47 »
What about you will accept a repaired car with a further discount or if not then have a rebuild?

Offline monkeyhanger

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Re: Car hailstorm damaged in Wolfsburg - what next?
« Reply #9 on: 18 August 2013, 15:49 »
I would want to know exactly what was repaired before I would be looking to accept delivery of it - with compensation.

I wouldn't be thinking "the professionals are repairing this - not a problem". The report for the incident that somebody linked to stated that external companies were assessing the damage and implied that they would also be carrying out repairs. This puts you in the hands of a VW approved repairer, for what is likely a series of concave dents mainly in the roof and bonnet, maybe the tops of the wings, with smashed front/rear screens (assuming they were parked close together, dents down the side of the car are less likely).

You will most likely be in the hands of a "VW approved repairer", and from past experience, they don't always do the greatest job. I've even had a factory body defect on a new Polo that would have been there since body assembly and prior to painting that was missed by the factory QC and dealership PDI - a pressed edge, making a sharp dent on the wheel arch, perfectly painted, but noticed by me when applying a coat of wax.

No man in a workshop is going to do a better job than the factory robots - dents will need pushing out, which may require the stripping out of trim to get to the back of the dent, and i'd trust a factory paint job over a garage. The dents may be so deep that they have stretched the metal, which mean filling those concave dents or replacing panels. Depending on the colour, replacement of panels but not spraying the whole car may result in shade variation which may be noticeable in overcast light - darker metallics and pearlescents are very hard to 100% match.

When you are involved in an accident, you take it to a good repairer that will get it as good as they possibly can - you have no other choice. But in the OPs case, they have the choice of another replacement car that should be A1/standard factory built.

If you always change at 3 years and have assurances that the car's repairs will not be detectable and they're willing to given you at least 10% off for the inconvenience, then I would think about it, 20% I would snatch their hand off. Any less than 10% then they can forget it - build me a new one and give me some compo anyway for the inconvenience of waiting.

If damage is extensive, it is in their power to make you a new one quicker than a damaged car can be repaired - if they allow replacement orders to jump the queue a little, maybe putting the factory back a week or so - surely they'd do that rather than make all those affected start a new place in the queue again? They can put off standard Golf orders - those that would ordiinarily be getting their car built within 8 weeks of order acceptance. Make someone wait 9 weeks instead of 8, as opposed to a GTI/GTD order that has already waited 20 weeks having to wait another 20.

I'd still be displeased that it was ony after a bit of digging that they admitted to this. Without that hail storm that car would undoubtedly be at your dealership now and available to collect. Were they ever going to tell you? How long will it be before your car gets through assessment and repaired?
« Last Edit: 18 August 2013, 15:57 by monkeyhanger »
Whey ya bugger! It's finally arrived after an 8 month wait....
MK7 R 5 door, manual, Lapiz Blue, Prets.