Author Topic: N&P Martins VW of Camberley  (Read 4903 times)

Offline Champagne

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N&P Martins VW of Camberley
« on: 11 July 2013, 20:46 »
I placed my GTi order with this dealer in April. I rang them last week for a test drive & discovered they'd recorded my e-mail address wrong so I didn't know when the demo car had arrived or that my build week had gone back 6 weeks. This wasn't actually a problem as due to an existing lease I didn't want the car til Sept/Oct.
Due to this "inconvenience", they have now added the £980 performance pack option to my order FOR FREE! On top of my negotiated -£750 discount.
They do know I'm a member of this forum so maybe were hoping for a shout out, so here it & well deserved too!
On order: GTi Mk7 carbon grey 3 door manual
Own: 57 plate GTi tornado red 3 door manual with cruise, 60 plate TT Coupe 2.0 S Line black with comfort pack

Offline GolfTi

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Re: N&P Martins VW of Camberley
« Reply #1 on: 11 July 2013, 20:52 »
I think VW are very concerned about their customer service in the UK.

What a fantastic way to make up for their mistake.

Result :smiley:
Mk7 GTI. DBP, DCC, Winter pack. Mine since new, July 2013.
GTI no. 4. Golf no. 5.  VW no. 7.

Offline skippy

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Re: N&P Martins VW of Camberley
« Reply #2 on: 11 July 2013, 20:57 »
Yes - excellent result there!  :smiley:
MK7.5 2020, Isaac Blue, standard spec

Gone but certainly not forgotten Candy White Scirocco 2.0 TSI

Offline mcmaddy

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Re: N&P Martins VW of Camberley
« Reply #3 on: 11 July 2013, 20:59 »
I think VW are very concerned about their customer service in the UK.

What a fantastic way to make up for their mistake.

Result :smiley:

please tell me your joking? VW couldn't care less about uk customers and will have had nothing to do with the addition of pp. it'll be all down to the dealer. good result but nowt to do with VW UK
TCR, Pure Grey, DCC, Dynaudio and Climate Screen.

Offline GolfTi

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Re: N&P Martins VW of Camberley
« Reply #4 on: 11 July 2013, 21:18 »
The follow up calls I've had over the last few days tell me that they are concerned.

They know they can improve and are trying to.
Mk7 GTI. DBP, DCC, Winter pack. Mine since new, July 2013.
GTI no. 4. Golf no. 5.  VW no. 7.

Offline mcmaddy

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Re: N&P Martins VW of Camberley
« Reply #5 on: 11 July 2013, 21:20 »
well delivering demo gtd's before fulfilling orders from April/may says to me they couldn't give a flying f4ck!
TCR, Pure Grey, DCC, Dynaudio and Climate Screen.

Offline GolfTi

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Re: N&P Martins VW of Camberley
« Reply #6 on: 11 July 2013, 21:24 »
Always been that way though.
Mk7 GTI. DBP, DCC, Winter pack. Mine since new, July 2013.
GTI no. 4. Golf no. 5.  VW no. 7.

Offline DougL

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Re: N&P Martins VW of Camberley
« Reply #7 on: 11 July 2013, 22:15 »
I don't particularly want to rain on your parade, but if you have a chance to cancel that order, I would. You should be getting up to (and perhaps over) 11% or £3000 discount. Try ordering through drive the deal....
Tornado Red GTI 3dr manual

Previous Golfs Mk1 GLS and GL, Mk2 GL and Driver, Mk3 GL, Mk4 GT TDI, Mk6 TDI (and a Mk2 Scirocco 20 years ago)

Offline mcmaddy

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Re: N&P Martins VW of Camberley
« Reply #8 on: 11 July 2013, 22:44 »
problem with cancelling now means no delivery this year. guaranteed trade in is equating to a decent real term discount so no point cancelling.
TCR, Pure Grey, DCC, Dynaudio and Climate Screen.

Offline mk7gti

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Re: N&P Martins VW of Camberley
« Reply #9 on: 11 July 2013, 22:59 »
Jealous my car was delayed six weeks to but no free extras  :sad:


MK7 GTI - Deep Pearl Black - Standard Spec - Ordered 10/12/2015.

MK7 GTI - White - Standard Spec - Service Pack - Collected 11/09/2013.