GTD build dates (estimated or confirmed)

[Bill_the_Bear]

I think you need to kick some arses!  If they told you you would have a hire car today I think you are within your rights to say you will be hiring a car yourself and expect VW to pick up the cost until the car they are supposed to be providing you has arrived.

Also their idea of what constitutes a build week has evolved as far as I can see along these lines:

1. BW = Fully build within that week
2. BW = Started build within that week, might finish next week
3. BW = Built in this week, or in the following week
4. BW = Might still not be build over two weeks later

I'd be pressing very hard for an answer from them on when it will be done and WHY the delay.  No BS.  Personally I didn't believe a word they told me and I am 100% convinced they are just spinning crap in order to fob you guys off long enough so that the cars arrive and their problem (angry people calling) goes away.  I'm not sure if this strategy of fob off excuses is intentional or if it is merely a by product of their lack of information and their inclination to be wildly optimistic and assume the best case all the time.



Interestingly I was telling my Dad about this constant changing of excuses the other day and he related to me something that happened when he was the foreman at an engineering firm that made marine and power equipment.  He is sitting next to the production manager who gets a call from an irate customer who has a bunch of marine tugs or some sh!t that are awaiting parts from this company and the parts are late.

The production manager explains, in a cool manner, exactly what the problem is.  He has these parts and has been dealing with them personally and is doing all he can.  Problem is there is some machine that is broken and they require some other parts and then x and y must happen and so on and so forth and the customer is sure to get his parts delivered by such and such a date.  The explanation takes 10 minutes it is so involved and detailed.

The conversation ends and my Dad turns to the production manager and says "give me the part numbers, I'll go down there now and get this sorted".  The production manager says not to bother as everything he said to the customer was made up to just get them off the phone and buy more time to deliver the parts.

Now I don't know if that is what VW are doing, but they've given me no reason to believe its not what they are doing!

[matchboy]

Bear is right.  If you're due your courtesy car today, what are you doing on here?!  Me, I'll be going down to my dealer on Friday afternoon as that's my due date.  If they've sorted the car as requested I'll drive it away.  If they haven't then I'll be driving away whatever they've got lying around (personally, I'd take the white GTD which I saw flying down the A505 this morning as it looked the t!ts  )

Either way, I'll be dropping off my TT on Friday.  And I won't be leaving till I've been given a courtesy car - whether it comes from Europa Car or from their stock isn't my problem. 

[Misterp]

Tbh, they said today but its me that isn't pushing it now as I am out of birmingham for work and I will be going by train in an hour  and just before I am  I am collecting it.  its why I haven't marched down there. I thought If I had it in the morning I would drop it home and catch a taxi back to work. But id rather pick it up tomorrow when I know the guy I'm dealing with is In So I can give him what for. The car vw uk will provide will be delivered to me on 26 sept at which time I will return the bettle they have got for me.

My gripe is the BW shenanigans. It's a build fricking fortnight for me

[e.l.s]

Just had a call from the dealer, we've ordered a red GTD and were advised delivery end Dec or early Jan, but he's now found one that we could have in Oct. it has a panoramic sunroof so will be slightly more per month but that's ok. We want it but before we say yes just wondering whether there are any known problems with them? 

[Bill_the_Bear]

Just had a call from the dealer, we've ordered a red GTD and were advised delivery end Dec or early Jan, but he's now found one that we could have in Oct. it has a panoramic sunroof so will be slightly more per month but that's ok. We want it but before we say yes just wondering whether there are any known problems with them?

Problems with the sunroof?  Slightly harder to clean is all I should think.

Is this car a demo or is it brand new?  Where did he "find" it?  Other thing to watch out for is possibly this is one of the damaged ones from the hailstorm.  If so that's not a problem but I'd maybe get it in writing from them whether it was or was not so you are in a strong position should any future argument ensue.

[e.l.s]

Just had a call from the dealer, we've ordered a red GTD and were advised delivery end Dec or early Jan, but he's now found one that we could have in Oct. it has a panoramic sunroof so will be slightly more per month but that's ok. We want it but before we say yes just wondering whether there are any known problems with them?

Problems with the sunroof?  Slightly harder to clean is all I should think.

Is this car a demo or is it brand new?  Where did he "find" it?  Other thing to watch out for is possibly this is one of the damaged ones from the hailstorm.  If so that's not a problem but I'd maybe get it in writing from them whether it was or was not so you are in a strong position should any future argument ensue.

He says it's not built yet. I don't really understand the lingo! He had promised to keep an eye out for one that would be available sooner, and he's found this one that he can 'take'
He's getting back to us tomorrow to confirm that he's definitely got it so I'll clarify things with him then

Thanks Bill 

[monkeyhanger]

Just had a call from the dealer, we've ordered a red GTD and were advised delivery end Dec or early Jan, but he's now found one that we could have in Oct. it has a panoramic sunroof so will be slightly more per month but that's ok. We want it but before we say yes just wondering whether there are any known problems with them?

Sunroof is very troublesome - lack of sun is the main issue for most UK owners! This is one of those classic delay options for most VWs through the years - seems that they have their supply of the parts sorted at the moment - go for it!

[e.l.s]

Just had a call from the dealer, we've ordered a red GTD and were advised delivery end Dec or early Jan, but he's now found one that we could have in Oct. it has a panoramic sunroof so will be slightly more per month but that's ok. We want it but before we say yes just wondering whether there are any known problems with them?

Sunroof is very troublesome - lack of sun is the main issue for most UK owners! This is one of those classic delay options for most VWs through the years - seems that they have their supply of the parts sorted at the moment - go for it!

 

[Sootchucker]

OMG......after all this time, is it actually true 


delivered by Sootchucker, on Flickr

[monkeyhanger]

OMG......after all this time, is it actually true 


delivered by Sootchucker, on Flickr

Just a few days behind you - my car is on a ship and heading into Tyne tonight (scheduled 6pm). Do I have a walk to the end of my street and watch the "city of Rotterdam" makes it's way into the Tyne later?

If my dealer pulls his finger out (like he did with my dads), mine could be at the dealers Thurs/Fri for pick-up.