It's been fixed now. I'm afraid I forgot to ask for pics or to see the old sump, as I've really busy with other things. I haven't smacked the sump off anything, unlike my Audi which was much lower, and that took a right beating and was OK. Car just hit 10,000 miles this week. 14 1/2 months old. I'm guessing there wasn't any obvious damage otherwise they would have refused to do it as warranty work.