Well today has had me pretty well pissed off thanks to this crew. Ordered a Powerflex dogbone bush for the R as specified at
https://awesomegti.com/catalogsearch/result/?q=AWS92810.
Now, before they have a chance to change that conveniently, it specifies:
Golf MK6 5K (2009-)
In good faith and trusting the website, I ordered said part. After a day, I still had no confirmation of the order so called to be informed that due to a bit of a staff shortage, things were taking a bit longer, but the item would be dispatched that day and arrive the next. Perfect, and to be fair, all was well.
Took the car down to the garage to get fitted and after nearly an hour of messing about, we decided that it wasn't going to fit! Doing some searching on other suppliers sites, there are two different types of bush on the car. A 2008 and earlier, and a 2008 onwards. Naturally, the R has the latter of the two mounts.
Being a reasonable chap, I called Awesome to query what could be done about this mistake.
"Oh, buy another one and send that one back for a refund"
Not exactly the best answer, but I went with it and made my point about it being incorrect.
This is where I was astounded. Apparently it was MY fault for ordering the wrong part.
"But your site told me this part fits my car"
The response? "Websites don't speak".
I couldn't believe my ears, this guy is being serious. He then went on to tell me that they've worked on hundreds of VWs and that they've seen some Mk6's in with pre-2008 parts. Nevertheless, seemed completely uninterested in the fact that it was their website that claimed the part would fit the 2008 onwards bushes.
After much arguing, and the clown at the end of the phone insisting it was my fault for not checking (god knows how I'm meant to do that until I offer up the part - they are very similar looking mounts), his final response was "well what do you want me to do about it". Basically, buy another one and send the part back.
Naturally, the issue I have is that the little sachet of copper grease was opened in anticipation of being used, and the bush is covered in silicone grease to try help it slide into the bush.
Safe to say, completely pissed off and won't be buying off these idiots again. I've always said a real companies worth is only proven on how they deal with mistakes - safe to say this lot failed. Miserably.
I'll be cross posting this post on RForum, Mk5GolfGTI, VAGOC, Audi-Sport, GolfMk6, UK-MKIVs and of course VW Vortex.
