Fair play to him I say! He's obviously compelled to go to extremes in order to get his point across. Hes been let down by his dealer, and VW UK on what is obviously a factory fault. I'm sure we've all been there, and I for one am becoming increasingly disillusioned with the service from VW as a whole.
Ok there are exceptions, but they seem to be very much in the minority at the moment. Maybe a good shake-up at the top, to bring these franchisees into line would be a good thing!