Thinking of leaving the fold

[Neil gti]

Last couple of days I have been on the phone with VW customer service about doing my gearbox oil leak 
The guy was great at doing as much as he could for me and putting my case forward, but at end of the day the powers to be said no 
The car is now 12 weeks out of warranty and developed a leak from the mechatronics gasket seal.
Not too much bothered about the cost of getting repaired myself, it's a matter of principle now, In the last 5 years I have spent over 100k with cars and vans
2 transporters
2 crafters
1 caddy
2 GTis
All from the same dealer, so today I spit my dummy and through all the toys out my pram and told em that I will never walk into there dealership again,
Today been looking at M3s

So unless i change my mind in the next couple of days, there maybe a few parts for sale,  will put car back to standard and move on 

Rant over 

[Poached]

Last couple of days I have been on the phone with VW customer service about doing my gearbox oil leak 
The guy was great at doing as much as he could for me and putting my case forward, but at end of the day the powers to be said no 
The car is now 12 weeks out of warranty and developed a leak from the mechatronics gasket seal.
Not too much bothered about the cost of getting repaired myself, it's a matter of principle now, In the last 5 years I have spent over 100k with cars and vans
2 transporters
2 crafters
1 caddy
2 GTis
All from the same dealer, so today I spit my dummy and through all the toys out my pram and told em that I will never walk into there dealership again,
Today been looking at M3s

So unless i change my mind in the next couple of days, there maybe a few parts for sale,  will put car back to standard and move on 

Rant over 

Can't say I blame you, clearly your custom isn't valued at this dealer

But will it be any better at other dealers?

[Ginge 35Edition]

Can't believe ya dealer won't just do it to keep you sweet? Which dealer is it and how much we talking?

[Ginge 35Edition]

Last couple of days I have been on the phone with VW customer service about doing my gearbox oil leak 
The guy was great at doing as much as he could for me and putting my case forward, but at end of the day the powers to be said no 
The car is now 12 weeks out of warranty and developed a leak from the mechatronics gasket seal.
Not too much bothered about the cost of getting repaired myself, it's a matter of principle now, In the last 5 years I have spent over 100k with cars and vans
2 transporters
2 crafters
1 caddy
2 GTis
All from the same dealer, so today I spit my dummy and through all the toys out my pram and told em that I will never walk into there dealership again,
Today been looking at M3s

So unless i change my mind in the next couple of days, there maybe a few parts for sale,  will put car back to standard and move on 

Rant over 

Can't say I blame you, clearly your custom isn't valued at this dealer

But will it be any better at other dealers?

Got to be honest my dealer is great.

[Murrayedition35]

have you tried going to VW direct...after spending that type of money I would be contacting them...

[Raffe]

I couldn't get my dealer to do my waste gate rattle which s a £15 clip with me having spent £35k with them in the last 3 years....they don't seem to value customer loyalty these days.

M3 is an epic car mind, had one parked behind me today in the services and it got more than a second look 

[Hurdy]

 

I cannot believe that they would take that stance with such a loyal customer. I'd suspect that most of those were new/nearly new too like mine have been.

"Teddies out of the cot" are never a good idea and I always look after my teddies until all avenues have been explored and exhausted.

about 3hrs work and new DSG transmission oil change would mean approximately the same bill as just doing the DSG oil change service with a couple of hours extra for removing/replacing the gearbox.

Take it to a decent independent and you wouldn't be out of pocket by more than £100-£150 over the DSG service.

I can understand and relate to your exasperation at VW though.

[Poached]

Last couple of days I have been on the phone with VW customer service about doing my gearbox oil leak 
The guy was great at doing as much as he could for me and putting my case forward, but at end of the day the powers to be said no 
The car is now 12 weeks out of warranty and developed a leak from the mechatronics gasket seal.
Not too much bothered about the cost of getting repaired myself, it's a matter of principle now, In the last 5 years I have spent over 100k with cars and vans
2 transporters
2 crafters
1 caddy
2 GTis
All from the same dealer, so today I spit my dummy and through all the toys out my pram and told em that I will never walk into there dealership again,
Today been looking at M3s

So unless i change my mind in the next couple of days, there maybe a few parts for sale,  will put car back to standard and move on 

Rant over 

Can't say I blame you, clearly your custom isn't valued at this dealer

But will it be any better at other dealers?

Got to be honest my dealer is great.

Good to hear - have you got any goodwill gesture examples to share?

[Ginge 35Edition]

Last couple of days I have been on the phone with VW customer service about doing my gearbox oil leak 
The guy was great at doing as much as he could for me and putting my case forward, but at end of the day the powers to be said no 
The car is now 12 weeks out of warranty and developed a leak from the mechatronics gasket seal.
Not too much bothered about the cost of getting repaired myself, it's a matter of principle now, In the last 5 years I have spent over 100k with cars and vans
2 transporters
2 crafters
1 caddy
2 GTis
All from the same dealer, so today I spit my dummy and through all the toys out my pram and told em that I will never walk into there dealership again,
Today been looking at M3s

So unless i change my mind in the next couple of days, there maybe a few parts for sale,  will put car back to standard and move on 

Rant over 

Can't say I blame you, clearly your custom isn't valued at this dealer

But will it be any better at other dealers?

Got to be honest my dealer is great.

Good to hear - have you got any goodwill gesture examples to share?

Free 2nd 35 Keyring
Foc black mirror caps & sill protectors following a tiny issue with mrs cabs roof
Discounted paint for my engine cover and rear diffuser
Free parking in town
Free Jetta for the weekend to save putting miles on mine for a weekend away in Wales
£250 sat in their bank after not being able to fit GTi side skirts to cab, which was compensation for roof issue also

Thinks that's about it? The only reason I used this dealer was on price as I normally use a guy at Evo's place but they couldn't compare on price and if I'm honest it's the best move ever as they are my local dealer. Oh and they also give me 10% off parts too.

[Neil gti]

All vehicles that have been purchased were new,
Over 2 days of phone calls to VW dealer, VW customer service, VW cust serv to dealer and still no joy,
After all this that's when the toys were thrown out, I think it was mainly down to me not taking my car to them for servicing even tho they they service all my newest vans,
Still fuming now so at the minute I'm thinking of booking my car in to the local specialist remove all performance parts and refit the standard parts, sort the oil leak out and sack it off 

So at this rate i will have All the bits that are in my sig for sale shortly and more that are not listed,

Will never set foot in jct VW Hull again