Had the GTi booked in with the local dealer to change all the door hinge bolts under warranty after the driver door bolts worked loose ( 2 hour job they said as they had to be painted). My wife took the car in at the appointed time and 3 hours later was still waiting with no apology! Eventually got it back and the service sheet said it had been given a courtesy wash when it had not. Having bought the GTi and a Scirocco new from the dealer over a period of 18 months it proves there is no loyalty to customers at my stealers. Seem many customers have similar experiences after reading this thread. Experience with other car makes dealers makes me think that VW needs to get more feedback from its customers and lose/change dealers rather than get all dealers branded poor.
