Credit report help.

[archie837]

SO people of intelligence and the knowhow.

I'm trying to sort some money out to consolidate and get a car with. I applied today and got turned down, which was a bit odd as my credit score was in the good to excellent range.

Hopped onto experian and it had dropped down to fair with the reasoning behind it of having a late payment against a credit card I paid off and closed a few months ago.

Basically it was with virgin and i had started paying interest so I moved it across to another one and shut it down. The man at virgin had told me it was alll fine and just needed to pay a balance of £31 first due to the interest on the account. Sorted all that and we shut the account down, destroyed the card etc.

It turns out that even though the account was closed Virgin still charge me interest for 4 days on the closed account which came to about £8. Obviously this got missed / not paid because I was told the accounts closed,all fine and dandy see yah later.

Now i have a black mark against me and is obviously affecting my ability to borrow and also to get out the sh1t at the moment, due to needing to source another car.

Virgin are saying that they are in the right to do what they have done as people are forever closing accounts down and all it means is that it stops people spending on their cards.

Is it something I can get the ombudsman to get stuck into or am i pooched.

ta

[The Mighty Elvi]

How long between closing the account and finding out about the extra interest payment?

iirc you can add notes yourself to your credit report to explain any "misunderstandings"

Did you close the virgin account over the phone/online?

Did you get a final written statement of what you needed to pay to close the account / conformation of account closed, before they added the extra interest due.  If you did, then you have cause for complaint.

 

[logeyboy]

First question would be is this now paid?
If so you should go back to Virgin and get them to add a dispute marker or mark as satisfied?

[archie837]

Hi all

Account was closed on the 1st of June and have only found out about it now.

It appears any post has been going to ouold adress from over 2 years ago - my fault though apparently.

The majority of the virgin account got paid automatically by RBS as  credit transfer. I then rang up to confirm this had happened and shut the account down by phone, where the niec man at virgin informed there was a balance of £31 to be paid before it could be closed. This got paid and he closed the account.

The remaining £8 will be paid today which will kill the account I presume, but it will still show as a late payment, until they agree to remove and it doesn't look like they will.

The issue I have is how can a company charge interest against an account that has been settled /paid off in full and closed down.

[vw_golf_nutter]

it wont be just this causing you to be rejected for a loan of whatever...
on my credit file i have 8 accounts showing defaults from years ago when i lost my job, the default amounts total over £12'000 yet i have recently been given a new credit card and have several others that i got over the last year or so. £8 is nothing.

my OH actually had this problem with vanquis. he had his credit card set up to be paid by direct debit every month straight from his bank and always paid off the full balance. he called them to cancel the card as it was really high interest and they cancelled it sending him a letter saying they took the balance by direct debit and the account is now closed. sorted we thought. wrong!
aparently he incurred interest for a few days since the direct debit went through and when the account was closed there was a few quid oweing.
He got a default on his credit file even though they had a direct debit set up to take the balance on the card!!! You can write to them to ask them to take off the default because for whatever reason you did not receive any notice of their intention to default. A good letter goes a long way!

[archie837]

The issue is the late payment.

Credit score = excellent before hand and was approved for a new card to move the balance over. Now with a late payment on it, it is down to a score of fair as well as now appearing untrustworthy to lenders.

You wouldn't lend out money to someone who is supposedly no good at paying back.