Also worth mentioning is that you do NOT have to have any kind of formal qualification or certificate to set up as an Estate Agent. So don't let them bully you with jargon.
In fact, one phone call I had with an estate agent was her trying to convince me about what a house was worth in comparison to the offer I put in. I placed my offer just under what other houses had sold for and she went off on one about how it would be an insult and houses in the area were selling for much more comparitively.
I explained that it didn't matter what she said, I had done my research and this was my offer. She wasn't selling the house, the vendor was, and under law she has to put my offer forward to the vendor. She abruptly hushed up.
She called back last week (about 3 months after my initial offer) with her condescending tone explaining how they had an offer accepted on the house at just under asking price and how it was all done and dusted with a single viewing.
I cut her short saying congratulations to the vendor, but I've already begun proceedings on a much nicer house in a better area for less than the offer I placed on theirs. Again, she went quiet and said her goodbyes.
EA's = bottom dwellers.